IFEC Content Operations Manager | Product Development & Design

Qatar Airways; Doha; On-site; QAR 437,000 - 655,000; Full time

Job summary

Qatar Airways is seeking a senior Content Operations Leader to drive end-to-end digital content delivery for IFE, OTT, and onboard platforms. Collaborate with creative teams, global content partners, and technology vendors to ensure accurate metadata, timely publishing, and scalable workflows that support passenger experience and monetization goals.

You will manage ingest, packaging, validation, and distribution, ensuring compatibility with aircraft systems, while driving process improvements

Qualifications

• Bachelor's degree or equivalent with substantial experience in content operations.
• Strong knowledge of ingest, formatting, QC, and delivery pipelines.
• Experience managing digital content catalogs and metadata systems.
• Proven coordination with multiple content vendors, distributors & service providers.
• Familiarity with MAM/DAM and CMS platforms; managerial and mentoring skills.

Responsibilities

• Lead end-to-end content ingest workflows across broadcast, OTT, and in-flight platforms.
• Oversee formatting, validation, and delivery processes for Entertainment platforms.
• Manage content packaging and technical prep for aircraft systems and playback environments.
• Supervise publishing workflows across IFE, OTT and related digital platforms.
• Act as operational liaison with internal teams, stakeholders, CSPs, and vendors.
• Drive efficiency by identifying gaps and implementing workflow improvements.
• Optimize systems to improve delivery accuracy, catalogue integrity, and asset handling.

Skills

Content operations

Ingest workflows

Metadata management

CMS platforms

Vendor coordination

Team leadership

OTT/IFE experience

Data analytics

Education

Bachelor's degree or equivalent

Tools

MAM

DAM

CMS platforms

Job description

Description

At Qatar Airways, we are redefining the passenger experience through innovation, creativity, and world-class digital products. Within our Product Development and Design (PDD) division, we create immersive and engaging experiences that elevate every journey.
Join our IFEC (In-Flight Entertainment and Connectivity) team and play a key role in shaping the future of onboard digital storytelling.

About the role

This role sits at the heart of Qatar Airways' digital content ecosystem, shaping how millions of passengers experience entertainment on board and beyond. You will lead the end-to-end delivery of digital and media content across inflight entertainment (IFE), OTT, and digital platforms-ensuring the right content is available, accurate, and delivered seamlessly at every touchpoint.
Working closely with creative teams, global content partners, and technology vendors, you will orchestrate content ingest, metadata, scheduling, and distribution with precision and care. Your work will directly elevate the passenger experience while supporting commercial growth and monetization initiatives. This is a highly visible role offering the opportunity to operate at scale, influence innovation, and help define world-class digital experiences for one of the world's leading airlines.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

• Manage end-to-end content ingest workflows to ensure accurate and reliable content availability across broadcast, OTT, and in-Flight
• Entertainment (IFE) platforms, including formatting, validation, and delivery processes.
• Oversee content packaging and technical preparation to ensure compatibility with aircraft systems and playback environments, validating assets against defined IFE system requirements.
• Oversee publishing workflows to ensure timely content releases aligned with programming strategies by managing scheduling and deployment across IFE, OTT, and related digital platforms.
• Act as the primary operational liaison across internal teams, airline stakeholders, CSPs, and vendors to ensure smooth and consistent content delivery.
• Drive operational efficiency and scalability by identifying process gaps and implementing structured workflow and system improvements.
• Optimize operational systems and processes to improve delivery accuracy, catalogue integrity, publishing effectiveness, and asset handling performance.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
Together, everything is possible.

Qualification

About you

• Bachelor's Degree or equivalent with minimum 10+ years of job-related experience
• Strong knowledge of content operations workflows, including ingest, formatting, QC, and delivery pipelines.
• Experience managing digital content catalogues and metadata systems.
• Proven experience coordinating multiple content vendors, distributors, and service providers.
• Familiarity with media asset management (MAM), digital asset management (DAM), and CMS platforms.
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
• Experience across airline inflight entertainment, OTT/streaming platforms, and digital publishing environments (IFE, mobile apps, web), including collaboration with CSPs and vendors.
• Solid understanding of global media supply chains, content distribution workflows, and multi system delivery environments.
• Knowledge of content monetization models, advertising and commercial partnerships, with familiarity in using analytics tools to track content performance and engagement.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.