Housekeeping Coordinator

Kempinski Hotels SA; Doha; Presencial; QAR 60.000 - 90.000; Tempo integral

Resumo da vaga

Kempinski Hotels in Doha, Qatar, seeks a full-time Housekeeping Coordinator to provide clerical and administrative support to the Housekeeping & Laundry department. You will handle typing, payroll-related tasks, filing, and reports, ensuring Kempinski standards are consistently applied.

The role requires coordinating with supervisors, maintaining room status, and managing inventory and guest requests with a focus on accuracy and quality. Experience in luxury hotel housekeeping is preferred.

Qualificações

• 2 to 3 years experience as Room Attendant preferable in a 5* luxury hotel.
• Previous experiences as a Housekeeping coordinator is a plus.
• Knowledge of Hotel software.
• Local language – excellent oral and written skills (as applicable).
• Ability to communicate with guests, hotel management and staff.

Responsabilidades

• Meet with Housekeeping supervisor to review business status and follow up actions.
• Access all computer functions in accordance with departmental specs.
• Set up workstation with supplies and maintain cleanliness during shift.
• Submit requisitions for supplies to the manager.
• Maintain vendor materials and guest inquiry information.
• Review in-house guest list and know guest names and room locations.
• Print and distribute designated reports.
• Update room status and coordinate with floor supervisors on discrepancies.
• Prepare work orders for maintenance and track completion with Engineering.
• Communicate guest needs with housekeeping staff and log pertinent information.

Conhecimentos

Room Attendant exp

Housekeeping coord exp

Local language skills

Communication skills

Ferramentas

Hotel software

Descrição da vaga

Housekeeping Coordinator

Department: Housekeeping & Laundry

Employment Type: Permanent - Full Time

Location: Qatar - Doha

Description

Provide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.

The job of Housekeeping Coordinator is executed satisfactorily when:

• All administrative and operational housekeeping tasks are managed efficiently.
• Kempinski housekeeping standards are strictly monitored and followed.
• LQA (Leading Quality Assurance) audit results are 85% and above.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Key Responsibilities

• Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.
• Access all functions of computer system in accordance with departmental specifications.
• Set up work station with necessary supplies, maintain cleanliness throughout shift.
• Legibly complete requisition for additional supplies/materials and submit to manager.
• Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
• Review designated in-house guest list and be familiar with guests' names and room locations.
• Print designated reports and distribute accordingly.
• Update room status report in accordance with departmental procedures.
• Contact floor supervisor to resolve floor discrepant rooms.
• Monitor and track status of out of order rooms; update accordingly.
• Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
• Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
• Document pertinent information in departmental log book.
• Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
• Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Inventory and management of stock control.

Skills, Knowledge and Expertise

• 2 to 3 years experience as Room Attendant preferable in a 5* luxury hotel
• Previous experiences as a Housekeeping coordinator is a plus
• Knowledge of Hotel software
• Local language – excellent oral and written skills (as applicable)
• Ability to pleasantly and effectively communicate with guests, hotel management and hotel personnel.