Housekeeping Desk Coordinator: Opera Pro & Guest Experience

Radisson Hotel Group; Doha; On-site; QAR 40,000 - 67,000; Full time

Job summary

Radisson Hotel Group is seeking a Housekeeping Desk Coordinator in Doha, Qatar. The successful candidate will coordinate daily housekeeping activities and ensure smooth communication with Housekeeping, Front Office, and Engineering.

The role requires at least 2 years of experience in a housekeeping desk or similar hotel operations position within a 4- or 5-star property, plus strong English communication skills and proficiency with MS Office and Opera PMS.

Qualifications

• Good verbal and written English communication skills.
• Strong teamwork skills.

Responsibilities

• Coordinate daily housekeeping activities and maintain communication with Housekeeping, Front Office, Engineering, and other departments.
• Monitor and update guest room status accurately in the Opera PMS.
• Follow up on room readiness, vacant/occupied rooms, priority rooms, VIP rooms, and out-of-order rooms.
• Receive, record, coordinate, and follow up on guest requests related to housekeeping.
• Maintain accurate daily housekeeping reports, records, and checklists.
• Communicate room discrepancies between Housekeeping and Front Office and ensure timely resolution.
• Coordinate with Housekeeping Supervisors regarding room assignments, cleaning progress, and special requests.
• Record and follow up on maintenance issues in coordination with the Engineering Department.
• Maintain proper records of lost and found items and housekeeping-related guest requests.
• Handle telephone calls, messages, and internal communications professionally and efficiently.
• Assist the Housekeeping Manager and Assistant Housekeeping Manager with daily administrative and operational tasks.
• Prepare reports and provide accurate information to the Housekeeping Manager and Assistant Housekeeping Manager.
• Ensure all guest requests and departmental communications are followed up promptly.
• Maintain confidentiality and demonstrate professionalism when handling guest and hotel information.
• Follow hotel policies, procedures, SOPs, hygiene standards, and 5-star service standards.

Skills

English communication

Teamwork

Tools

Opera PMS

MS Office

Word

Excel

Outlook

Job description

Radisson Hotel Group is seeking a Housekeeping Desk Coordinator in Doha, Qatar. The successful candidate will coordinate daily housekeeping activities and ensure smooth communication with Housekeeping, Front Office, and Engineering.

The role requires at least 2 years of experience in a housekeeping desk or similar hotel operations position within a 4- or 5-star property, plus strong English communication skills and proficiency with MS Office and Opera PMS.