Hotel Front Desk Lead — Guest Services

Le Méridien Hotels & Resorts; Lusail; In loco; QAR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Le Méridien Lusail in Qatar is seeking a Front Desk professional for a full-time non-management role. You will process guest check-ins, verify identity and payment, assign rooms, and issue keys, ensuring accurate guest accounts and loyalty data entry.

You will collect payments, balance cash, and prepare daily reports while offering directions and local information. The ideal candidate has at least 1 year of related experience and a high school diploma; supervisory exposure is a plus.

Competenze

• High school diploma or GED required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Mansioni

• Process all guest check-ins, verifying guest identity and form of payment; assign rooms and issue room keys.
• Set up accurate accounts for each guest and enter Loyalty/Rewards information; ensure rates match market codes and document exceptions.
• Balance cash and drop receipts; prepare cashier and closing reports; complete daily/contingency logs and reports.
• Provide guests with directions and property information; respond to guest requests and follow up to ensure needs are met.
• Support management by training, coaching, and motivating team members; adhere to safety and company policies.

Conoscenze

Guest service

Communication

Team supervision

Formazione

High school diploma or GED

Descrizione del lavoro

Le Méridien Lusail in Qatar is seeking a Front Desk professional for a full-time non-management role. You will process guest check-ins, verify identity and payment, assign rooms, and issue keys, ensuring accurate guest accounts and loyalty data entry.

You will collect payments, balance cash, and prepare daily reports while offering directions and local information. The ideal candidate has at least 1 year of related experience and a high school diploma; supervisory exposure is a plus.