Guest Experience Lead: Luxury Hospitality & Team Coach

The Ritz-Carlton Hotel Company, L.L.C.; Doha; On-site; QAR 72,000 - 96,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Doha is seeking a Front Desk Associate to manage guest check-ins, verify identities, process payments, assign rooms, and issue keys. You will balance receipts, close out cashier reports, and provide directions and local information to guests.

Strong customer service skills and a professional appearance are essential. A minimum of 1 year in a related role is preferred, with supervisory experience valued for growth within the team.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms and issue keys.
• Secure payment prior to issuing room keys and verify/bill accurately.
• Balance and drop receipts; complete cashier and closing reports.
• Supply guests with directions and property information; assist with requests and follow up.
• Enter and locate information using computers/POS systems; follow Safety and procedures.

Education

High school diploma or G.E.D. equivalent

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Doha is seeking a Front Desk Associate to manage guest check-ins, verify identities, process payments, assign rooms, and issue keys. You will balance receipts, close out cashier reports, and provide directions and local information to guests.

Strong customer service skills and a professional appearance are essential. A minimum of 1 year in a related role is preferred, with supervisory experience valued for growth within the team.