Luxury Front Desk Supervisor - Guest Experience Leader

Rosewood Doha; Doha; On-site; QAR 50,000 - 80,000; Full time

Job summary

Rosewood Doha is a landmark luxury destination offering hotel, residences and dining experiences. We are committed to Relationship Hospitality and exceptional service.

As a guest operations associate, you will uphold standards, anticipate guest needs, resolve inquiries and supervise team members to ensure smooth daily operations. Our associates are supported with development opportunities, competitive compensation and a culture that values collaboration and excellence in every interaction with

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Prepare and adjust weekly work schedules in accordance with staffing guidelines and forecasts.
• Ensure that associates report to work as scheduled. Document any late or absent associates.

Job description

Rosewood Doha is a landmark luxury destination offering hotel, residences and dining experiences. We are committed to Relationship Hospitality and exceptional service.

As a guest operations associate, you will uphold standards, anticipate guest needs, resolve inquiries and supervise team members to ensure smooth daily operations. Our associates are supported with development opportunities, competitive compensation and a culture that values collaboration and excellence in every interaction with