Front of House Director – Luxury Hospitality Leader

Rosewood Doha; Doha; Sur place; QAR 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Accommodation

Birthday day off

Development plans

Résumé du poste

Rosewood Doha is seeking a senior operational leader to drive service excellence across Front of House, Quality, and Financial performance in a luxury hotel setting. The role emphasizes guest satisfaction, staff development, and brand-standard adherence.

As a pivotal team leader, you will oversee guest relations, room allocations, revenue optimization, and cross-department collaboration to deliver exceptional experiences at scale.

Responsabilités

• Ensure all hotel areas of the product and teams meet Rosewood’s service standards.
• Drive and lead initiatives for increasing awareness of Rosewood’s service standards across Front of House.
• Ensure departmental action plans are implemented and reviewed after quality service audits.
• Review daily activities of all areas directly responsible for.
• Manage guest arrivals/departures, allocate rooms, and communicate amenity requirements to departments.
• Maintain a lobby/front-of-house presence, greet VIPs and regular guests, uphold Rosewood standards.
• Oversee a concise guest history system and ensure recorded requirements are followed for each guest.
• Monitor staff to ensure prompt, cordial attention and personal recognition per corporate policies.
• Drive Front of House performance to deliver top-tier service aligned with Forbes, LQA and Brand Standards.
• Capture guest feedback and manage concerns to ensure swift rectification and satisfaction.
• Oversee group business, coordinating with conference organizers and executives.
• Review arrival reports and VIPs to meet special requirements and optimize inventory during high occupancy.

Description du poste

Rosewood Doha is seeking a senior operational leader to drive service excellence across Front of House, Quality, and Financial performance in a luxury hotel setting. The role emphasizes guest satisfaction, staff development, and brand-standard adherence.

As a pivotal team leader, you will oversee guest relations, room allocations, revenue optimization, and cross-department collaboration to deliver exceptional experiences at scale.