Head of Front Office & Guest Experience

Rosewood Hotels and Resorts; Doha; On-site; QAR 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary and benefits

Accommodation in prime locations

Birthday day off

Personalized development plans

Job summary

Rosewood Doha is seeking a Front Office leader to uphold service standards across the hotel. You will guide quality initiatives, optimize guest experiences, and collaborate with teams to deliver luxury hospitality.

The role offers a competitive salary and benefits, prime accommodation, a birthday day off, and development opportunities as part of Rosewood's relationship hospitality culture. If you are passionate about exceptional service and driving performance in a world-class property, join us

Responsibilities

• Ensure all hotel areas meet Rosewood's service standards.
• Drive initiatives to increase awareness of Rosewood's service standards across Front of House.
• Ensure departmental action plans are implemented and reviewed after quality service audits.
• Review daily activities for arrivals/departures and coordinate room allocations.
• Maintain lobby/front-of-house presence and greet VIP and regular guests.
• Maintain a concise guest history system and ensure recorded requirements are met.
• Monitor staff to ensure cordial, personalized guest recognition.
• Drive Front of House performance to deliver high-quality service and brand standards.
• Seek guest feedback and manage concerns to improve satisfaction.
• Oversee group business and liaise with conference organizers to meet requirements.
• Maximize inventory during high occupancy and optimize conference resumes.
• Forecast revenue and payroll, monitor budgets, and address variances.
• Ensure credit procedures are followed and participate in monthly credit meetings.

Job description

Rosewood Doha is seeking a Front Office leader to uphold service standards across the hotel. You will guide quality initiatives, optimize guest experiences, and collaborate with teams to deliver luxury hospitality.

The role offers a competitive salary and benefits, prime accommodation, a birthday day off, and development opportunities as part of Rosewood's relationship hospitality culture. If you are passionate about exceptional service and driving performance in a world-class property, join us