Luxury Front Office Lead – Guest Experience

Rosewood Hotel Group; Doha; On-site; QAR 180,000 - 420,000; Full time

Benefits offered by this job

Birthday day off

Accommodation

Development plans

Competitive benefits

Job summary

Rosewood Doha is seeking a Front Office leader to uphold luxury service standards and drive front-of-house initiatives. You will oversee daily operations, guest arrivals and departures, and ensure accurate room allocations and amenities for a diverse clientele.

The role emphasizes maintaining a premier lobby presence and personal guest recognition. The position is rooted in Rosewood’s high standards, with involvement in staff training, policy updates, and interdepartmental collaboration to

Responsibilities

• Quality: Ensure all hotel areas of the product and teams meet Rosewood’s service standards.
• Drive and lead Initiatives for increasing awareness of Rosewood’s service standards across the Front of House.
• Ensure departmental action plans are implemented and reviewed following quality service audit results.
• Review the daily activities of all areas directly responsible for.
• Review arrivals and departures with Guest Relations to ensure room allocations and amenity messaging.
• Maintain a lobby & front of house presence, greet VIPs, and uphold Rosewood service standards.
• Oversee a guest history system and ensure personal recognition and prompt attention for guests.

Job description

Rosewood Doha is seeking a Front Office leader to uphold luxury service standards and drive front-of-house initiatives. You will oversee daily operations, guest arrivals and departures, and ensure accurate room allocations and amenities for a diverse clientele.

The role emphasizes maintaining a premier lobby presence and personal guest recognition. The position is rooted in Rosewood’s high standards, with involvement in staff training, policy updates, and interdepartmental collaboration to