Concierge Coordinator

ConFlip; Al Rayyan; On-site; QAR 33,000 - 45,000; Full time

Job summary

ConFlip in Al-Rayyan, Qatar, seeks a dedicated Concierge Coordinator to deliver outstanding guest service. In this full-time role, you will greet arrivals, assist with check-in, respond to inquiries, and coordinate transportation and reservations to ensure a seamless stay.

You will maintain organized tracking of requests, monitor guest satisfaction, and collaborate with other departments. Strong English communication and a friendly, professional demeanor are essential; experience is welcomed but

Qualifications

• Excellent customer service skills with a friendly and approachable demeanor.
• Strong written and spoken English.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays.
• Hospitality or customer service experience preferred but not required.

Responsibilities

• Greet guests upon arrival and assist with check-in procedures
• Receive and handle guest inquiries, requests, and complaints in a professional manner
• Provide information about the hotel's services, facilities, and local attractions
• Arrange transportation, reservations, and other services for guests as needed
• Maintain an organized system for tracking guest requests and following up on them
• Monitor guest satisfaction levels and ensure prompt resolution of any issues or concerns
• Collaborate with other departments to ensure a seamless guest experience
• Assist with special projects or events as assigned by the management team

Skills

Customer service

English communication

Communication skills

Teamwork

Job description

Concierge Coordinator

We are seeking a dedicated and enthusiastic Concierge Coordinator to join our team in Al-Rayyan, Qatar. As a Concierge Coordinator, you will be responsible for providing exceptional customer service to our guests, ensuring their needs and requests are promptly and efficiently met. This is a full-time position that is open to all nationalities, including Africans and Malayalees. We also welcome English-speaking candidates who are looking for an exciting job opportunity in Qatar.

Key Responsibilities:

• Greet guests upon arrival and assist with check-in procedures
• Receive and handle guest inquiries, requests, and complaints in a professional manner
• Provide information about the hotel's services, facilities, and local attractions
• Arrange transportation, reservations, and other services for guests as needed
• Maintain an organized system for tracking guest requests and following up on them
• Monitor guest satisfaction levels and ensure prompt resolution of any issues or concerns
• Collaborate with other departments to ensure a seamless guest experience
• Assist with special projects or events as assigned by the management team

Requirements:

• Excellent customer service skills with a friendly and approachable demeanor
• Strong communication skills in English (both written and verbal)
• Ability to work well under pressure in a fast-paced environment
• Flexibility to work shifts including evenings, weekends, and holidays
• Previous experience in hospitality or customer service preferred but not required
• Accommodation will not be provided for this position

We welcome applications from women who are looking for an inclusive workplace that values diversity. This is also an excellent opportunity for candidates without prior experience to gain valuable skills in the hospitality industry. If you have a passion for providing exceptional service and enjoy working in a dynamic environment, we would love to hear from you.