Guest Service Officer - Reservations

Hyatt; Qatar; Vor Ort; QAR 60.000 - 90.000; Vollzeit

Zusammenfassung

Park Hyatt Doha is seeking a Guest Service Officer - Reservations to join our luxury team. You will manage guest reservations, respond to inquiries, and ensure a seamless experience while delivering outstanding service.

Requirements include a hospitality diploma, 1-2 years in reservations/front desk, Opera PMS experience, and excellent communication with a strong eye for detail. Proficiency in Microsoft Office and English fluency are essential.

Qualifikationen

• Diploma or Degree in Hospitality Management or related field.
• 1-2 years of Reservations/Front Office/Guest Services in a luxury hotel.
• Must have Opera PMS experience.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency with Microsoft Office applications.
• Fluent in English; additional languages are a plus.
• Passion for delivering exceptional guest service and memorable experiences.

Aufgaben

• Handle guest reservations and inquiries.
• Manage booking requests to ensure a seamless experience.
• Coordinate with departments to fulfil guest needs and requests.
• Maintain accurate records in Opera PMS and related systems.
• Deliver consistently high customer service standards.

Kenntnisse

Communication skills

Interpersonal skills

Attention to detail

Organizational abilities

Microsoft Office

English fluency

Guest service passion

Ausbildung

Diploma or Degree in Hospitality Management

Tools

Opera PMS

Microsoft Office

Jobbeschreibung

Park Hyatt Doha is looking for a passionate and detail-oriented Guest Service Officer - Reservations to join our dynamic team. In this role, you will be responsible for handling guest reservations, responding to inquiries, managing booking requests, and ensuring a seamless reservation experience while delivering exceptional customer service.

• Diploma or Degree in Hospitality Management or a related field.
• Minimum 1-2 years of experience in Reservations, Front Office, or Guest Services within a luxury hotel environment.
• Mandatory experience with Opera PMS.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in Microsoft Office applications.
• Fluent in English; additional language skills are an advantage.
• Passion for delivering exceptional guest service and creating memorable experiences.

Please ensure that you have discussed your interest in this position with your Human Resources Department before you apply for the role.