Guest Relations Agent

InterContinental Hotels Group; Qatar; Remote; QAR 73,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Employee benefits

Global hospitality career

Job summary

InterContinental Doha Beach & Spa seeks a Guest Relations Agent to ensure maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure VIPs and members receive benefits, and you will provide exceptional service with a focus on accuracy and discretion.

Strong communication, interpersonal and organizational skills are essential, as is knowledge of Opera PMS.

Qualifications

• Experience in luxury hotel and/or resort settings.
• Proven ability to recognize and delight VIP guests.
• Excellent written and spoken English.

Responsibilities

• Ensure maximum guest satisfaction from arrival to departure.
• Provide VIP guests with personalized recognition and benefits.
• Maintain high standards of guest service in a fast-paced environment.

Skills

Vip guest service

Communication skills

Interpersonal skills

English proficiency

Multitasking

Organizational skills

Guest recognition

Opera PMS knowledge

Tools

Opera PMS

Job description

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Guest Relations Agent, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort


• Knowledge in Opera PMS is essential


• Strong communication skills


• Strong interpersonal skills and excellent command of written and spoken English


• Additional language is an added advantage


• Strong organizational skills


• Ability to work in a fast-paced environment


• Ability to multitask

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.