Guest service Manager

InterContinental Hotels Group; Qatar; Remote; QAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

InterContinental Doha Beach & Spa, part of the InterContinental Hotels Group, is seeking a Guest Service Manager to lead the guest services team and elevate luxury guest experiences in Doha.

You will oversee daily operations, drive guest satisfaction, and collaborate with multiple departments to ensure personalized, seamless service across the hotel. Strong leadership and a passion for hospitality are essential for this role.

Qualifications

• Bachelor's degree in Hospitality Management or related field is preferred.
• Proven experience in a managerial role within the luxury hospitality sector.
• Exceptional leadership, interpersonal, and communication skills.
• Strong problem-solving abilities and a proactive approach to guest service.
• A passion for delivering outstanding guest experiences and exceeding expectations.
• Ability to thrive in a fast-paced and dynamic environment.

Responsibilities

• Oversee daily operations of the guest services department, ensuring every guest’s experience is flawless and memorable.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Address and resolve guest inquiries and concerns with professionalism and efficiency.
• Coordinate with various departments to ensure seamless and personalized guest experiences.
• Monitor guest feedback and implement improvements based on insights.
• Train and mentor team members, fostering a culture of excellence and hospitality.
• Oversee scheduling, performance evaluations, and career development of guest services staff.
• Handle special requests and VIP guest arrangements with utmost discretion and attention to detail.

Skills

Leadership

Guest service

Communication skills

Problem solving

Hospitality knowledge

Education

Bachelor's degree in Hospitality Management

Job description

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As the Guest Service Manager, you will be the epitome of our commitment to guest satisfaction. You will oversee the daily operations of the guest services department, ensuring every guest’s experience is flawless and memorable. Your leadership and dedication will inspire your team to provide world-class service that reflects the luxury and sophistication of our hotel.

Additional Responsibilities include:

• Develop and implement strategies to enhance guest satisfaction and loyalty
• Address and resolve guest inquiries and concerns with professionalism and efficiency
• Coordinate with various departments to ensure seamless and personalized guest experiences
• Monitor guest feedback and implement improvements based on insights
• Ensure adherence to luxury standards and protocols in every aspect of guest interaction
• Train and mentor team members, fostering a culture of excellence and hospitality
• Oversee the scheduling, performance evaluations, and career development of guest services staff
• Handle special requests and VIP guest arrangements with utmost discretion and attention to detail
• Maintain up-to-date knowledge of hotel services, local attractions, and industry trends

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor's degree in Hospitality Management or a related field is preferred
• Proven experience in a managerial role within the luxury hospitality sector
• Exceptional leadership, interpersonal, and communication skills
• Strong problem-solving abilities and a proactive approach to guest service
• A passion for delivering outstanding guest experiences and exceeding expectations
• Ability to thrive in a fast-paced and dynamic environment

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.