Guest Experience Ambassador - Front Desk

UrbanForm Developments; Al Rayyan; On-site; QAR 37,000 - 44,000; Full time

Job summary

UrbanForm Developments in Al-Rayyan is seeking a Front Desk Receptionist for a fast-paced hotel. You will be the first point of contact for guests, greeting them, handling check-ins, answering calls and emails, and assisting with reservations.

We value English fluency, excellent communication, and a welcoming, customer‑service attitude. The ideal candidate has strong organizational skills and basic computer/hotel software proficiency.

Qualifications

• High school diploma or equivalent; additional qualifications are a plus.
• Proven experience as a Front Desk Receptionist or similar role is preferred.
• Excellent communication skills with fluency in English; knowledge of other languages is an advantage.
• Customer service-oriented with a positive attitude
• Strong organizational skills with the ability to multitask
• Proficient in using computer systems and hotel software

Responsibilities

• Greet and check-in guests with a warm and friendly attitude
• Answer phone calls and respond to emails promptly
• Make reservations for guests based on their preferences and availability
• Handle guest inquiries or complaints with professionalism and provide appropriate solutions
• Maintain an organized front desk area and keep it clean at all times
• Keep track of room availability rates and special requests
• Collaborate with other hotel departments to ensure smooth operations

Skills

Excellent communication

Customer service

Multitasking

Organizational skills

Education

High school diploma

Tools

Hotel software

Reservation systems

Job description

UrbanForm Developments in Al-Rayyan is seeking a Front Desk Receptionist for a fast-paced hotel. You will be the first point of contact for guests, greeting them, handling check-ins, answering calls and emails, and assisting with reservations.

We value English fluency, excellent communication, and a welcoming, customer‑service attitude. The ideal candidate has strong organizational skills and basic computer/hotel software proficiency.