Group Information Technology Manager

Confidential; Doha; On-site; QAR 240,000 - 360,000; Full time

Job summary

Confidential is seeking an IT Manager to oversee Group IT operations, systems, infrastructure, projects, and service delivery in Doha, Qatar.

You will lead IT initiatives, manage budgets and vendors, and work with business leaders to align technology with strategy while ensuring reliability and security across the organization. The role requires 7–10 years of IT experience, a relevant Bachelor's degree, and strong English communication.

Qualifications

• Bachelor’s degree in Information Technology or related field.
• 7–10 years of relevant IT experience, preferably in a managerial capacity.
• Strong knowledge of IT infrastructure, systems integration, automation, networks, and IT service management.
• Proven experience in IT project management, budgeting, and vendor management.
• Excellent English communication, written and spoken.

Responsibilities

• Develop and implement IT strategies, policies, and technology initiatives aligned with business objectives.
• Lead IT projects, including budgets, timelines, resources, and vendor contracts.
• Oversee IT systems, software, hardware, networks, and related infrastructure for reliability.
• Collaborate with department heads to deliver technology solutions and manage expectations.
• Oversee help desk and IT support, monitor service levels, and resolve incidents promptly.
• Manage IT budgets, resources, and external vendors; ensure performance and contracts.
• Lead, coach, and develop the Group IT team and advise on current/future IT needs.
• Perform other job-related duties as assigned.

Education

Bachelor’s degree in Information Technology or related field

Job description

The IT Manager is responsible for overseeing Group IT operations, systems, infrastructure, projects, and service delivery. The role leads IT initiatives, ensures the reliability and security of technology systems, manages IT resources and vendors, and works closely with business leaders to align technology solutions with organizational requirements.

Responsibilities

• Develop and recommend IT strategies, policies, procedures, and technology initiatives in alignment with business objectives and emerging technology trends.
• Lead and monitor IT projects involving systems automation, integration, implementation, upgrades, and customization, including project budgets, timelines, resources, and vendor contracts.
• Oversee the installation, upgrading, maintenance, and performance of IT systems, software, hardware, networks, and related infrastructure to ensure reliability and business continuity.
• Work closely with department heads and key stakeholders to understand business requirements, provide appropriate technology solutions, manage expectations, and establish effective long-term working relationships.
• Oversee help desk and IT support activities, monitor service levels, and ensure reported issues and technical incidents are addressed and resolved promptly.
• Review and manage the allocation of IT budgets, personnel, equipment, and other resources while overseeing external vendors, service providers, contracts, and service performance.
• Lead, coach, and develop the Group IT team, monitor productivity and technical performance, and provide expert advice on current and future IT requirements and initiatives.
• Perform other job-related duties as assigned.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field. A relevant professional certification or postgraduate qualification is an advantage.
• Minimum 7 - 10 years of relevant IT experience, preferably with experience in a managerial or supervisory capacity and within a multi-company or group environment.
• Strong knowledge of IT infrastructure, systems integration, automation, hardware and software, networks, IT service management, and technology implementation.
• Proven experience in IT project management, budgeting, vendor management, resource planning, and leading technical teams.
• Strong analytical, problem-solving, stakeholder management, and decision-making skills, with good English communication skills, both written and spoken.