IT Transformation Program Manager

Vodafone; Doha; On-site; QAR 300,000 - 420,000; Full time

Job summary

Vodafone Doha is seeking an experienced IT Transformation and Project Management professional to lead complex programs in the telecom sector. You will be accountable for delivering programs on time, within budget, and meeting quality and customer satisfaction standards.

The role requires 10–15 years in IT transformations, deep telecom systems knowledge, and a proven track record in managing large, customer-facing projects, vendor partnerships, and end-to-end lifecycle delivery.

Qualifications

• Bachelor’s degree in IT or equivalent; master’s in technology is a plus.
• 10–15 years in IT transformations with telecom domain experience.
• 5 years in project management with large, complex customer-facing systems.
• Experience in partner/vendor management and outsourcing models.
• Knowledge of full lifecycle IT application development and vendor negotiations.

Responsibilities

• Manage and be accountable for delivering assigned programs/projects within cost, quality, and customer satisfaction targets.
• Oversee scope, timelines, resources, risk mitigation, issues, and change control with quality deliverables.
• Establish governance mechanisms, track, and report project status.
• Implement robust monitoring and provide updates to stakeholders per schedule.
• Proactively manage and influence internal and external stakeholders including vendors and partners.
• Manage relationships with external suppliers and ensure alignment with project objectives.
• Drive realization of benefits by identifying and implementing value‑driven strategies.
• Collaborate with stakeholders to identify improvements and optimize project outcomes.
• Perform additional tasks assigned by the Line Manager.

Skills

IT transformations

Project management

Vendor management

Stakeholder management

Telecom systems knowledge

Education

Bachelor’s degree in IT

Master’s degree in technology

Job description

• Manage and accountable for delivering assigned programs/projects with a focus on meeting the cost, quality, and customer satisfaction requirements within defined timelines.
• Responsible for all aspects of the projects, including managing the scope, allocating appropriate time and resources, identifying, and mitigating risks, addressing issues pro-actively, ensure to implement change control processes, and also ensuring high-quality deliverables.
• Lead and accountable for establishing and maintaining effective governance mechanisms to oversee the programs/projects, ensuring proper tracking, and reporting on their status and progress.
• Ensuring implementation of robust monitoring systems to keep a close eye on the performance of the programs/projects and ensures to provide updates to stakeholders as per defined schedule.
• Proactively manage and influence stakeholders involved in the projects, both internal (team members and respective project management) and external (vendors, and partners). And ensure that expectations within defined scope are met, and any potential issues or conflicts are addressed promptly.
• Managing relationships with external suppliers and vendors, ensuring their alignment with project objectives, and extracting maximum output from their contributions.
• Drive the realization of benefits from the relevant projects by actively identifying and implementing strategies to maximize the value delivered in coordination with department head.
• Collaborating with stakeholders to identify opportunities for improvement, streamlining processes, and optimizing project outcomes. And navigate complex projects, manage diverse stakeholders, and deliver successful outcomes that align with the organization's strategies and objectives.
• Perform any additional project, task or activities assigned/delegated by the Line Manager.

Qualifications

• Bachelor’s degree in IT or equivalent master’s degree in technology is an advantage.
• 10 – 15 years of relevant experience in IT transformations with strong technical understanding of the telecom systems, architecture, and solutions, preferably in Telecommunication sector. Including 5 years of Project Management experience with at least 3-5 years of delivering large and complex integrated customer facing systems.
• Experience in partner/vendor management, outsourcing and in-sourcing and exposure to different engagement models with a good understanding of building and managing total cost of ownership for assigned projects.
• Knowledge and in-depth experience in managing IT application development full lifecycle with its different methodologies with an ability to build partnerships and negotiate with third parties to allow effective delivery options across assigned projects