General Manager

Safir Hotels & Resorts; Doha; On-site; QAR 600,000 - 900,000; Full time

Job summary

Safir Hotels & Resorts in Doha seeks an experienced General Manager to lead our hotel's operations, drive revenue, and deliver exceptional guest experiences in a competitive market. You will own the P&L, budgets, and strategic plans, collaborate with Sales, Revenue, and F&B teams, and mentor a high-performing leadership team to achieve ambitious performance targets.

The ideal candidate has 10–15 years in senior hotel management, a solid track record in profit improvement, and fluency in English;

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum 10–15 years of progressive hotel management experience in senior leadership roles.
• Experience as General Manager, Hotel Manager, Resident Manager, or Director of Operations in a full-service hotel.

Responsibilities

• Lead the day-to-day hotel operations across all departments.
• Own the hotel's P&L, budget, revenue, profitability, and overall financial performance.
• Develop and execute business plans to improve revenue, occupancy, ADR, RevPAR, market share, and profitability.
• Collaborate with Sales, Marketing, Revenue, and F&B teams to identify new business opportunities.
• Maintain relationships with corporate accounts, government entities, travel partners, and key clients.
• Monitor operating expenses, payroll, procurement, and departmental costs while maintaining service quality.
• Lead budgeting, forecasting, and regular business performance reviews.
• Ensure compliance with budgets, SOPs, brand standards, and company policies.

Skills

P&L management

Budgeting

Revenue growth

Leadership

Stakeholder management

English fluency

Arabic helpful

Education

Hospitality degree

Business administration

Job description

We are seeking an experienced and commercially focused General Manager to lead the overall operation and performance of our hotel in Doha.

The General Manager will have full responsibility for the hotel’s operational, financial, commercial, and service performance. The role requires a hands‑on hospitality leader who can drive revenue, control costs, strengthen the team, and maintain high standards of guest experience.

The successful candidate should understand the Qatar hospitality market and be capable of operating effectively in a competitive business environment.

Key Responsibilities

• Lead the overall day‑to‑day operations of the hotel across all departments.
• Take full ownership of the hotel’s P&L, budget, revenue, profitability, and overall financial performance.
• Develop and execute business plans to improve revenue, occupancy, ADR, RevPAR, market share, and profitability.
• Work closely with Sales, Marketing, Revenue, and F&B teams to identify new business opportunities and strengthen the hotel's market position.
• Maintain strong relationships with corporate accounts, government entities, travel partners, key clients, and other business partners.
• Monitor operating expenses, payroll, procurement, and departmental costs while maintaining service quality.
• Identify opportunities to improve operational efficiency and productivity.
• Lead annual budgeting, forecasting, and regular business performance reviews.
• Ensure all departments operate in line with approved budgets, SOPs, brand standards, and company policies.
• Maintain high standards of guest satisfaction and personally manage significant guest concerns when required.
• Provide visible leadership throughout the hotel and maintain a strong presence with guests and employees.
• Recruit, develop, coach, and retain a capable hotel leadership team.
• Establish clear KPIs for department heads and hold the management team accountable for performance.
• Build a positive, professional, and performance‑driven working culture.
• Ensure full compliance with Qatar laws, licensing requirements, health and safety standards, and other regulatory requirements.
• Oversee the maintenance, security, safety, and overall condition of the hotel.
• Provide regular operational and financial reports to Corporate Management and Ownership.
• Work closely with the owners and corporate office on strategic initiatives and performance improvement plans.

Candidate Profile

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum 10–15 years of progressive hotel management experience, including significant experience in a senior leadership position.
• Previous experience as a General Manager, Hotel Manager, Resident Manager, or Director of Operations within a reputable full‑service hotel.
• Strong operational knowledge across Rooms, F&B, Sales & Marketing, Revenue Management, Finance, and Human Resources.
• Strong understanding of hotel financials, budgeting, forecasting, cost management, and P&L.
• Demonstrated ability to improve hotel performance, revenue, profitability, and guest satisfaction.
• Strong commercial mindset with the ability to identify and develop new business opportunities.
• Experience in Qatar, GCC, or the wider Middle East hospitality market is highly preferred.
• Strong leadership, communication, negotiation, and stakeholder‑management skills.
• Fluent English is required; Arabic would be a strong advantage.
• Comfortable working directly with hotel owners and corporate leadership.
• Hands‑on, adaptable, commercially aware, and results‑oriented.

We are particularly interested in candidates who can demonstrate:

• Successful hotel turnaround or performance improvement experience.
• Strong revenue and cost‑control achievements.
• Ability to operate successfully in challenging or highly competitive markets.
• Strong relationships and commercial understanding within the GCC hospitality sector.
• A practical and hands‑on management style.
• Ability to balance guest experience, employee engagement, operational efficiency, and profitability.