Front Desk Associate

Rosewood Hotels and Resorts; Qatar; On-site; QAR 66,960 - 122,760; Full time

Benefits offered by this job

Competitive salary

Accommodation

Birthday off

Development plans

Job summary

Rosewood Doha is seeking a dedicated hospitality professional to deliver exceptional guest service and support daily hotel operations. You will greet guests, manage check-ins, balance cash, and respond to requests while upholding Rosewood standards and policies.

You will also maintain records, communicate with departments, and contribute to upselling targets, ensuring guest satisfaction and a seamless experience across all outlets.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Greet, check in, and settle guest accounts while ensuring all service standards are followed.
• Maintain accurate records of daily transactions and cash handling, including currency exchange and balancing a float.
• Handle guest requests, questions, and concerns effectively and promptly.
• Promote a professional team environment and follow department policies, procedures, and service standards.
• Perform any and all other tasks assigned by management.
• Upkeep highest standards of internal and external customer service.
• Ensure all emails are actioned and completed as per request.
• Act as a competent key person within the department, communicating and finding answers efficiently and professionally.
• Ensure clear, complete, and legible information is taken from the guest and forwarded to the appropriate Associate Department to satisfy the request or resolve issues.
• Resolve guest issues within your capabilities, ensuring guest satisfaction.
• Communicate effectively with Guests, Hotel Associates, Managers, and Directors.
• Complete all record sheets daily, filing them correctly.
• Note outstanding issues and communicate them to the senior Manager.
• Maintain the Rosewood handover log for the next shift, noting any pending services to ensure follow up and completion.
• Maintain complete knowledge of using hotel equipment (e.g., computer, photocopier).
• Communicate all issues to HOD, Manager, or Supervisor.
• Provide flexibility to cover shifts and responsibilities when required (Night Shift, Day Shift).
• Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets.
• Be knowledgeable of the surrounding area and fully understand guest rooms, including views, amenities, features, and types.
• Be inquisitive, share knowledge, and foster self‑improvement.
• Keep up‑to‑date knowledge of internal and external products and services.
• Log all special request information into guest Opera profiles.
• Strive to achieve upselling targets and assist other departments.
• Maintain healthy inter‑departmental relationships.
• Carry out all reasonable requests by Senior Management without supervision, leading by example.
• Ensure brand standards are adhered to at all times to achieve a successful audit score.
• Collect preferences daily and enter them in guest profiles.
• Ask questions and share answers with all associates continuously.

Job description

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Greet, check in, and settle guest accounts while ensuring all service standards are followed.
• Maintain accurate records of daily transactions and cash handling, including currency exchange and balancing a float.
• Handle guest requests, questions, and concerns effectively and promptly.
• Promote a professional team environment and follow department policies, procedures, and service standards.
• Perform any and all other tasks assigned by management.
• Upkeep highest standards of internal and external customer service.
• Ensure all emails are actioned and completed as per request.
• Act as a competent key person within the department, communicating and finding answers efficiently and professionally.
• Ensure clear, complete, and legible information is taken from the guest and forwarded to the appropriate Associate Department to satisfy the request or resolve issues.
• Resolve guest issues within your capabilities, ensuring guest satisfaction.
• Communicate effectively with Guests, Hotel Associates, Managers, and Directors.
• Complete all record sheets daily, filing them correctly.
• Note outstanding issues and communicate them to the senior Manager.
• Maintain the Rosewood handover log for the next shift, noting any pending services to ensure follow up and completion.
• Maintain complete knowledge of using hotel equipment (e.g., computer, photocopier).
• Communicate all issues to HOD, Manager, or Supervisor.
• Provide flexibility to cover shifts and responsibilities when required (Night Shift, Day Shift).
• Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets.
• Be knowledgeable of the surrounding area and fully understand guest rooms, including views, amenities, features, and types.
• Be inquisitive, share knowledge, and foster self‑improvement.
• Keep up‑to‑date knowledge of internal and external products and services.
• Log all special request information into guest Opera profiles.
• Strive to achieve upselling targets and assist other departments.
• Maintain healthy inter‑departmental relationships.
• Carry out all reasonable requests by Senior Management without supervision, leading by example.
• Ensure brand standards are adhered to at all times to achieve a successful audit score.
• Collect preferences daily and enter them in guest profiles.
• Ask questions and share answers with all associates continuously.

Culture & Growth

We empower you to bring your true self, grow with confidence, curate the extraordinary, and leave your legacy. You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work.

Benefits

• A competitive salary and benefits package.
• High‑quality associate accommodation in prime locations in the heart of Lusail and the Pearl.
• A birthday day off (because your milestones matter!).
• Personalized development plans and continuous learning opportunities to support your career journey.