Front Desk Associate

Rosewood Doha; Doha; On-site; QAR 120,000 - 240,000; Full time

Benefits offered by this job

Birthday day off

Competitive salary and benefits

Job summary

Rosewood Doha is seeking an attentive Front Office professional to deliver exceptional guest experiences in a luxury setting. You will greet guests, manage check‑ins and check‑outs, handle requests with professionalism, and maintain accurate records and cash handling procedures.

Reporting to the Front Office leaders, you will uphold brand standards, support team collaboration, and adapt to shifting shifts to ensure seamless service across all outlets.

Qualifications

• Experience in guest services or front desk roles.
• Strong communication and interpersonal skills.
• Ability to balance guest needs with operational requirements.

Responsibilities

• Greet, check in and settle guest accounts while ensuring service standards are followed.
• Maintain accurate records of daily transactions and cash handling, including currency exchange and balancing a float.
• Handle guest requests, questions and concerns promptly and professionally.
• Promote a positive, professional team environment and uphold department policies and standards.
• Be a proactive communicator with Guests, Hotel Associates, Managers and Directors.
• Ensure all emails are actioned and completed as requested and maintain handover logs for seamless shift transitions.

Skills

Customer service

Cash handling

Communication skills

Team collaboration

Job description

At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.

Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.

You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.

Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

About Rosewood Doha

Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.

Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.

Our Associate Experience

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.

Your Role

Reporting to the Front Office leaders, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly, and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed.
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
• Handle guest requests, questions, and concerns effectively and promptly.
• Promote a professional team environment.
• Follow department policies, procedures, and service standards.
• Performs any and all other tasks assigned by management.
• Always upholds the highest standard of internal and external customer service.
• Ensure all emails are actioned and completed as per request.
• Be a competent key person within the department, able to communicate and find answers in an efficient and professional way.
• Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue.
• Resolve guest issues within your capabilities, ensuring guest satisfaction.Communicate effectively with Guests, Hotel Associates, Managers and Directors.
• Daily completion of all record sheets, filled out correctly and filed accordingly.
• Note any outstanding issues and communicate with your senior Manager.
• Maintain the Rosewood handover log for the next shift, noting any services that are pending to ensure follow up and completion.
• Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier)
• Communication of all issues to HOD/Manager/Supervisor.
• Flexibility to cover shifts and responsibilities when required – (Night Shift, Day Shift)
• Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets.
• Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types.
• Be inquisitive and share knowledge.
• Ensure you have an excellent knowledge of products and services available both internally and externally.
• Ensure all special request information is logged into the guests Opera profile.
• Strive to achieve any upselling targets and assist all other departments.
• Maintain healthy inter-departmental relationship.
• Carry out, within your capability, all reasonable requests by the Senior management.
• Be able to work without supervision and lead by example at all times.
• Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score.
• Collect preferences daily and enter in the guest profiles.
• Ask questions and share answers to all associates continuously.