[RWDHA] - Guest Experience Supervisor

Rosewood Hotel Group; Doha; On-site; QAR 180,000 - 240,000; Full time

Job summary

Rosewood Doha is seeking a capable leader to supervise the daily operation of the Guest Relations and Butler teams, ensuring superb VIP experiences and personalized service. You will coach staff, manage shifts, and coordinate front-of-house operations to maintain Rosewood's luxury standards.

You will monitor guest preferences, ensure room setups, and oversee Butler itineraries, with a focus on delivering consistent, high-quality service across all shifts.

Responsibilities

• Supervise the daily operation of the Guest Relations and Butler teams.
• Lead daily briefings and shift handovers.
• Coordinate daily task allocation and lobby coverage.
• Ensure appropriate staffing levels and shift coverage.
• Support scheduling and annual leave planning.
• Conduct daily coaching and mentor new associates.
• Maintain grooming standards and team engagement.
• Act as first point of escalation for operational challenges.
• Personally welcome VIP, repeat and long-stay guests.
• Verify guest preferences in Opera.
• Ensure amenities and room set-ups are completed before arrival.
• Monitor Butler itineraries and Guest Relations assignments.
• Follow up on all guest requests and recover service failures.
• Supervise Butler daily operations.
• Coach Butlers on anticipation and personalization.
• Review Butler task completion and communication with departments.
• Monitor compliance with Forbes, LQA and Rosewood standards.
• Perform quality inspections of VIP arrivals and public areas.
• Review guest feedback and ensure glitches are followed through.
• Drive consistency across all shifts.
• Conduct departmental training sessions.
• Support training plans and mandatory training compliance.
• Develop future supervisors through coaching.
• Ensure seamless communication across all operational departments.
• Participate in operational meetings.
• Maintain accurate handovers and communicate SOP updates.
• Monitor Opera profile completion and preference capture.
• Review traces and departmental reports.
• Ensure SOP compliance.
• Conduct performance observations.
• Support appraisals and probation reviews.
• Coach underperforming associates and recognize high performers.
• Promote upselling and hotel outlet utilization.
• Monitor amenity usage and productivity.

Job description

Why Join Us?

At Rosewood Doha, we create an environment where passion meets purpose - and where careers have meaning.

Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.

You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.

Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

About Rosewood Doha

Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.

Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.

Our Associate Experience

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive - professionally and personally - while building a meaningful career with us.

Your Role

Leadership

• Supervise the daily operation of the Guest Relations and Butler teams.
• Lead daily briefings and shift handovers.
• Coordinate daily task allocation and lobby coverage.
• Ensure appropriate staffing levels and shift coverage.
• Support scheduling and annual leave planning.
• Conduct daily coaching and mentor new associates.
• Maintain grooming standards and team engagement.
• Act as first point of escalation for operational challenges.

Guest Experience

• Personally welcome VIP, repeat and long-stay guests.
• Ensure all arrivals are fully prepared and personalized.
• Verify guest preferences in Opera.
• Ensure amenities and room set-ups are completed before arrival.
• Monitor Butler itineraries and Guest Relations assignments.
• Follow up on all guest requests and recover service failures.

Butler Operations

• Supervise Butler daily operations.
• Coach Butlers on anticipation and personalization.
• Review Butler task completion and communication with departments.

Quality & Brand Standards

• Monitor compliance with Forbes, LQA and Rosewood standards.
• Perform quality inspections of VIP arrivals and public areas.
• Review guest feedback and ensure glitches are followed through.
• Drive consistency across all shifts.

Training & Development

• Conduct departmental training sessions.
• Support training plans and mandatory training compliance.
• Develop future supervisors through coaching.

Communication

• Ensure seamless communication across all operational departments.
• Participate in operational meetings.
• Maintain accurate handovers and communicate SOP updates.

Administration

• Monitor Opera profile completion and preference capture.
• Review traces and departmental reports.
• Ensure SOP compliance.

Performance Management

• Conduct performance observations.
• Support appraisals and probation reviews.
• Coach underperforming associates and recognize high performers.

Financial Awareness

• Promote upselling and hotel outlet utilization.
• Monitor amenity usage and productivity.

Leadership

• Supervise the daily operation of the Guest Relations and Butler teams.
• Lead daily briefings and shift handovers.
• Coordinate daily task allocation and lobby coverage.
• Ensure appropriate staffing levels and shift coverage.
• Support scheduling and annual leave planning.
• Conduct daily coaching and mentor new associates.
• Maintain grooming standards and team engagement.
• Act as first point of escalation for operational challenges.

Standard Responsibilities

• Comply with Rosewood policies.
• Act as a Brand Ambassador.
• Maintain confidentiality.
• Comply with Health & Safety procedures.
• Perform additional duties as assigned.
• Ensure high standards of personal presentation and grooming.