[RWDHA] - Front Desk Associate

Rosewood Hotel Group; Qatar; On-site; QAR 109,209 - 163,814; Full time

Benefits offered by this job

Competitive salary and benefits package

High-quality associate accommodation

Birthday day off

Personalized development plans

Job summary

Rosewood Hotel Group in Qatar is seeking dedicated Front Office Associates to provide exceptional service and maintain guest satisfaction. Responsibilities include greeting guests, handling check-ins, resolving issues, and promoting hotel amenities. Ideal candidates will display professionalism, effective communication skills, and integrity in cash handling.

Join our passionate team and be part of an enriching environment at Rosewood Doha, where every associate is valued and supported.

Qualifications

• Must consistently offer professional, friendly, and engaging service.
• Ability to handle guest requests and communicate effectively.
• Knowledge of hotel facilities and guest room features essential.

Responsibilities

• Greet, check in, and settle guest accounts professionally.
• Maintain accurate records and handle cash transactions.
• Resolve guest issues promptly to ensure satisfaction.
• Promote hotel facilities, including food and beverage outlets.

Skills

Professional service

Cash handling

Effective communication

Guest satisfaction

Job description

Why Join Us?

At Rosewood Doha, we create an environment where passion meets purpose - and where careers have meaning.

Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.

You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.

Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

About Rosewood Doha:

Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem.

The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences.

Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.

Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination.

As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.

Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work.

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

Your Role:

Reporting to the Front Office leaders, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly, and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
• Handle guest requests, questions, and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies, procedures, and service standards
• Perform any and all other tasks assigned by management
• Always uphold the highest standard of internal and external customer service
• Ensure all emails are actioned and completed as per request
• Be a competent key person within the department, able to communicate and find answers in an efficient and professional way
• Ensure clear, complete, and legible information is taken from the guest and forwarded to the appropriate Associate/Department to satisfy the request and/or resolve the issue
• Resolve guest issues within your capabilities, ensuring guest satisfaction
• Communicate effectively with Guests, Hotel Associates, Managers and Directors
• Daily completion of all record sheets, filled out correctly and filed accordingly
• Note any outstanding issues and communicate with your senior Manager
• Maintain the Rosewood handover log for the next shift, noting any services that are pending to ensure follow-up and completion
• Maintain complete knowledge of using the Hotel equipment (e.g., Computer, photocopier)
• Communicate all issues to HOD/Manager/Supervisor
• Flexibility to cover shifts and responsibilities when required (Night Shift, Day Shift)
• Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets
• Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types
• Be inquisitive and share knowledge
• Ensure you have an excellent knowledge of products and services available both internally and externally
• Ensure all special request information is logged into the guest’s Opera profile
• Strive to achieve any upselling targets and assist all other departments
• Maintain healthy inter‑departmental relationship
• Carry out, within your capability, all reasonable requests by the Senior management
• Be able to work without supervision and lead by example at all times
• Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score
• Collect preferences daily and enter in the guest profiles
• Ask questions and share answers to all associates continuously