Director of Housekeeping

Kempinski Hotels SA; Doha; On-site; QAR 300,000 - 500,000; Full time

Job summary

Kempinski Hotels SA in Doha is seeking a Director of Housekeeping to lead the Housekeeping & Laundry Department, ensuring top standards of cleanliness across guest rooms, public areas, outlets and back of house.

The role requires strategic leadership, budget management, and coordination with Front Desk, Engineering, F&B to maintain Kempinski standards and guest satisfaction. Permanent, full-time position based in Qatar.

Responsibilities

• Lead the Housekeeping Department by developing and implementing departmental objectives aligned with hotel goals.
• Supervise operations, ensuring compliance with policies, procedures, standards and guest satisfaction.
• Inspect areas and take corrective measures to meet Kempinski cleanliness standards.
• Develop, implement and review policies, procedures, practices and standards.
• Select, train, schedule and manage performance of staff to run operations efficiently.
• Manage linen inventory and guest supplies and ordering to meet quality needs.
• Coordinate housekeeping with Front Desk, Engineering, F&B to ensure timely cleaning.
• Participate in refurbish and renovation planning, execution and setup.
• Prepare annual budget and manning guide and manage department within budget.
• Coordinate and review contracts (plants rental, window cleaning, etc.).
• Plan hotel decoration for functions and festive seasons and organize actions.
• Manage flower shop and valet shop to meet high quality and results.
• Stay informed on new equipment, cleaning products, and industry trends.
• Perform administrative duties like meetings, reports, memos.
• Additional tasks may be added as needed.

Job description

Director of Housekeeping

Application Deadline: 15 November 2026

Department: Housekeeping & Laundry

Employment Type: Permanent - Full Time

Location: Qatar - Doha

Description

The incumbent in this position is responsible for managing the Housekeeping Department in order to ensure the highest standards of upkeep, hygiene and cleanliness of the Hotel, including all Guest rooms, public area, food & beverage outlets, banquet facilities and back of the house.

Closely monitors all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free.

Key Responsibilities

• Lead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.
• Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests' needs.
• Inspect all areas and take corrective measures in order to meet Kempinski Standards in terms of cleanliness, maintenance and supply.
• Develop, implement and continually review the policies, procedures, practices and standards.
• Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.
• Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs.
• Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.
• Participate in all refurbish and renovation projects planning, execution and final set up including snag lists.
• Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines.
• Coordinate and review contracts, including plants rental, Window cleaning contracts, Night cleaning contract, marble manganese contract, pest management contract, Room cleaning contract, flowers and decoration contract, and ensure compliance by both parties.
• Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions.
• Manage the performance of the flower shop and valet shop to meet high quality standards and business results.
• Keep abreast of all new equipments and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends.
• Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.