Front Desk Agent

Chedi Hospitality; Doha; On-site; QAR 40,000 - 65,000; Full time

Job summary

Chedi Hospitality in Doha is seeking a hospitality professional to support front desk operations and guest services. You will assist with registrations, ensure key control, and uphold brand standards while delivering outstanding guest experiences.

The role requires strong communication, organizational skills, and familiarity with hotel software. You will collaborate with team members to maintain high service levels and smooth daily operations.

Qualifications

• High school diploma or equivalent required or recognized foreign qualification.
• Additional hospitality education is advantageous.
• Excellent communication and interpersonal skills are essential.
• Ability to stay calm and composed in stressful situations.
• Strong organizational and multitasking abilities are expected.
• Familiarity with hotel management software is preferred.

Responsibilities

• Directs and coordinates all marketing activities and communicates these activities throughout the hotel.
• Maintains the Daily Log Book and reports Lost and Found items.
• Delivers the brand promise and provides exceptional guest service at all times.
• Maintains knowledge of hotel products, services and policies; handles guest inquiries professionally.
• Responds to guest and internal customer complaints in a courteous and efficient manner.
• Ensures guests receive the best possible service during check-in and check-out.
• Manages registrations, key control, and adherence to brand standards.
• Collaborates with Front Office staff to support hotel-wide success and guest satisfaction.
• Performs duties related to Royal Family visits and related protocols where applicable.
• Reads and adheres to the hotel Employee Handbook and site safety rules.
• Attends training sessions and performs other duties as assigned.

Skills

Communication skills

Interpersonal skills

Stress management

Organizational skills

Multitasking

Hotel software familiarity

Education

High School Diploma or equivalent

Hospitality-related education a plus

Job description

Job Qualifications

• A high school diploma or equivalent is required
• Additional education in hospitality or a related field is a plus
• Excellent communication and interpersonal skills
• Ability to handle stressful situations with composure
• Strong organizational and multitasking abilities
• Familiarity with hotel management software

Responsibilities

Administration

• Directs and coordinates all marketing activities and to communicate these activities throughout the hotel
• Maintains the Daily Log Book
• Reports Lost and Found items

Customer Service

• Delivers the brand promise and provide exceptional guest service at all times
• Provides excellent service to internal customers as appropriate
• Be familiar with the hotel s products and services and policies
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner following through to make sure problems are resolved satisfactorily
• Maintains positive guest and colleague interactions with good working relationships
• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered

Operational

• Meets and greets all guests and assists with registrations
• Ensures the strict control of room keys
• Ensures that all company minimum brand standards have been implemented and that optional brand standards have been implemented where appropriate
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented
• Prepares welcome cards and keys for arrival FIT guests
• Ensures accurate knowledge of hotels and the tourism in Singapore
• Reports Lost and Found items
• Works closely with other Front Office personnel in a supportive and flexible manner focusing on the overall success of the hotel and the satisfaction of hotel guests
• Supports and embraces the spirit of We work through Teams
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
• Ensures an understanding on the sequence of duties related to Royal Family visits
• Accords protocol with Royal Family visits

Personnel

• Supports the implementation of The People Philosophy demonstrating and reinforcing GHM s Values and Culture Characteristics

Other Duties

• Ensures high standards of personal presentation and grooming
• Exercises responsible behavior at all times and positively representing the hotel
• Responds to changes in the Rooms function as dictated by the industry company and hotel
• Reads the hotel s Employee Handbook and have an understanding of and adhere to the hotel s rules and regulations and in particular the policies and procedures relating to fire hygiene health and safety
• Attends training sessions and meetings as and when required
• Carries out any other reasonable duties and responsibilities as assigned

A high school diploma or equivalent is required. Additional education in hospitality or a related field is a plus. Excellent communication and interpersonal skills. Ability to handle stressful situations with composure. Strong organizational and multitasking abilities. Familiarity with hotel management software.