Spa & Recreation Receptionist

AccorHotel; Doha; On-site; QAR 56,000 - 84,000; Full time

Job summary

Raffles & Fairmont Spa seeks a guest-focused receptionist to welcome guests and manage spa reservations in a luxury environment. You will handle check-in/out, inquiries, and promote spa services while maintaining brand standards.

The role requires strong communication, multitasking, and familiarity with spa management systems. Fluency in English is essential, with additional languages an advantage.

Qualifications

• Diploma/certification in Hospitality, Business Administration, or related field is an advantage.
• Strong communication and interpersonal abilities are essential.
• Excellent organizational and multitasking capabilities are required.

Responsibilities

• Welcome guests warmly and provide personalized service aligned with brand standards.
• Manage spa and recreation reservations and scheduling using the spa booking system.
• Handle inquiries about treatments, facilities, memberships, hours and promotions.
• Conduct check-in and check-out including payment processing and billing.
• Maintain a professional reception and coordinate communication between therapists, attendants and guests.
• Promote spa services, wellness programs, memberships and retail products.
• Maintain guest profiles and appointment records.
• Ensure requests are handled promptly and discreetly.
• Support opening/closing procedures of spa and recreation facilities.
• Adhere to health, safety, hygiene and operational procedures.
• Collaborate with departments to deliver guest experiences.
• Participate in training and continuous learning.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Customer service

Education

Diploma or Certification in Hospitality/Business Administration

Tools

Spa/hotel management systems

Job description

Key Responsibilities

Welcome guests warmly and provide exceptional personalized service in line with Raffles amp Fairmont brand standards Manage spa and recreation reservations appointments and scheduling efficiently using the spa booking system Handle guest inquiries regarding treatments facilities memberships operating hours and promotions in a professional manner Conduct check-in and check-out procedures accurately including payment processing and billing Maintain a professional and organized reception area at all times Coordinate communication between therapists recreation attendants and guests to ensure smooth operations and seamless guest experiences Promote spa services wellness programs memberships and retail products to support revenue objectives Maintain accurate guest profiles preferences and appointment records Ensure all guest requests and concerns are handled promptly professionally and with discretion Monitor cleanliness and presentation standards within reception and recreation areas Support daily opening and closing procedures of the spa and recreation facilities Adhere to all health safety hygiene and operational procedures Maintain strong product knowledge of spa treatments recreation facilities and hotel offerings Collaborate with colleagues and other departments to deliver exceptional guest experiences Participate in training sessions and continuous learning initiatives to uphold luxury hospitality standards Previous experience in a spa, wellness, recreation, or luxury hospitality environment preferred. Diploma or certification in Hospitality, Business Administration, or related field is an advantage. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office and spa or hotel management systems preferred. Professional appearance and customer-focused attitude. Fluent in English; additional languages are an advantage. Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected. Create an environment where colleagues are empowered, supported and recognized.