Fragrance Specialist - Luxury Retail Experience

Chalhoub Group; Lusail; On-site; QAR 60,000 - 90,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group is seeking a fragrance specialist to elevate guest experiences in a luxury retail environment in Qatar. You will guide customers on fragrance ranges, assist with product selection, and build lasting loyalty through personalized service.

The role emphasizes storytelling, strong English communication, and a passion for fragrance across brands in a premium setting. It offers health care and exclusive employee discounts, with on-site store duties.

Qualifications

• Proven expertise in fragrance, with a strong understanding of fragrance families, ingredients, layering, and client consultation.
• Strong knowledge of luxury retail standards and premium customer service.
• Passion for fragrance, storytelling, and creating personalized scent journeys for clients.
• Fluent English communication skills (spoken); additional languages are an advantage.

Responsibilities

• Build and maintain guest experience standards in order to build strong loyalty.
• Address customers' queries about products, prices, availability, product uses, and services.
• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations.
• Advise customers on product ranges best suited to their needs.
• Demonstrate usage and benefits of various brands and products.
• Generate sales, while achieving line and sales targets, using makeup knowledge.
• Sell-out target tracking at store level.
• Generate daily sales reports.
• Participate in achieving incentives.
• Track post-launch sales at store level.
• Ensure merchandising levels in the store are met as per the brand guidelines.
• Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times.
• Report stock shortages using the stock order form.
• Ensure stock receipt as per set procedures

Skills

Fragrance expert

Luxury retail

Customer service

Fluent English

Job description

Chalhoub Group is seeking a fragrance specialist to elevate guest experiences in a luxury retail environment in Qatar. You will guide customers on fragrance ranges, assist with product selection, and build lasting loyalty through personalized service.

The role emphasizes storytelling, strong English communication, and a passion for fragrance across brands in a premium setting. It offers health care and exclusive employee discounts, with on-site store duties.