Consultant - Fragrances

Chalhoub Group; Lusail; On-site; QAR 60,000 - 90,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group is seeking a fragrance specialist to elevate guest experiences in a luxury retail environment in Qatar. You will guide customers on fragrance ranges, assist with product selection, and build lasting loyalty through personalized service.

The role emphasizes storytelling, strong English communication, and a passion for fragrance across brands in a premium setting. It offers health care and exclusive employee discounts, with on-site store duties.

Qualifications

• Proven expertise in fragrance, with a strong understanding of fragrance families, ingredients, layering, and client consultation.
• Strong knowledge of luxury retail standards and premium customer service.
• Passion for fragrance, storytelling, and creating personalized scent journeys for clients.
• Fluent English communication skills (spoken); additional languages are an advantage.

Responsibilities

• Build and maintain guest experience standards in order to build strong loyalty.
• Address customers' queries about products, prices, availability, product uses, and services.
• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations.
• Advise customers on product ranges best suited to their needs.
• Demonstrate usage and benefits of various brands and products.
• Generate sales, while achieving line and sales targets, using makeup knowledge.
• Sell-out target tracking at store level.
• Generate daily sales reports.
• Participate in achieving incentives.
• Track post-launch sales at store level.
• Ensure merchandising levels in the store are met as per the brand guidelines.
• Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times.
• Report stock shortages using the stock order form.
• Ensure stock receipt as per set procedures

Skills

Fragrance expert

Luxury retail

Customer service

Fluent English

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

• Build and maintain guest experience standards in order to build strong loyalty

• Address customers' queries about products, prices, availability, product uses, and services

• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations

• Advise customers on product ranges best suited to their needs

• Demonstrate usage and benefits of various brands and products

• Generate sales, while achieving line and sales targets, using make up knowledge

• Sell-out target tracking at store level

• Generate daily sales reports

• Participate in achieving incentives

• Track post-launch sales at store level

• Ensure merchandising levels in the store are met as per the brand guidelines

• Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times

• Report stock shortages using the stock order form

• Ensure stock receipt as per set procedures

What you'll need to succeed

• Proven expertise in fragrance, with a strong understanding of fragrance families, ingredients, layering, and client consultation

• Strong knowledge of luxury retail standards and premium customer service

• Passion for fragrance, storytelling, and creating personalized scent journeys for clients

• Fluent English communication skills (spoken); additional languages are an advantage

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status