L2 Desktop Support Engineer

Experience; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Experience seeks a Desktop Support Engineer to join its Level 2 IT Support team in Doha. You will deliver onsite and remote technical assistance, troubleshoot hardware and software, and help deploy Windows OS and enterprise apps.

The role requires a Bachelor's degree and 2+ years in IT support, strong problem-solving, and excellent communication. You will work with Microsoft 365, Intune, Azure AD, and end-user devices to maintain SLAs and IT policies.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field.
• Minimum of 2 years of experience in IT support.
• Strong analytical and troubleshooting skills.
• Experience with Microsoft 365 apps (Outlook, Teams, OneDrive, Office).
• Familiarity with AD, Entra ID, Hybrid Azure AD Join, Windows Autopilot, Windows Update for Business, and Group Policy.
• Excellent communication and customer-focused approach.
• Ability to work independently and in a team.

Responsibilities

• Provide Level 2 IT support onsite and remotely, resolving incidents and requests.
• Update, resolve, and document incidents in the ITSM system.
• Install, configure, and maintain desktops, laptops, tablets and peripherals.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, and Office.
• Manage endpoint devices with Intune and Hybrid Azure AD Join.
• Collaborate with IT teams to resolve complex issues.
• Assist with device provisioning, OS deployments, and upgrades.

Skills

End-user support

Troubleshooting

Microsoft 365

Active Directory

Azure AD

Intune

Windows OS

Network basics

Customer service

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Microsoft 365 Apps

Intune

Azure Active Directory

Group Policy

Windows Autopilot

Windows Update for Business

ITSM ticketing system

Job description

Industry Information Technology and Services

Desktop Support Engineers are part of the Level 2 IT Support team responsible for delivering onsite and remote technical assistance to end users. The role involves supporting hardware and software troubleshooting, device provisioning, operating system deployment, Microsoft 365 services, Microsoft Intune endpoint enrollment, printer support, smartboard and meeting room technologies and endpoint security solutions. The position ensures efficient delivery of IT services while maintaining agreed Service Level Agreements (SLAs), operational standards and organizational IT policies.

Update, resolve, and document incidents and service requests in the ITSM ticketing system

with accurate troubleshooting details while maintaining SLA compliance.

Provide Level 2 technical support to end users through on-site and remote assistance.

Troubleshoot and resolve hardware, operating system and software-related issues.

Install, configure, and maintain desktops, laptops, tablets and related peripherals.

Install, configure, update, and troubleshoot business applications and enterprise software.

Support Microsoft 365 services including Outlook, Teams, OneDrive, Microsoft Office

applications and user account-related issues.

deployment, compliance monitoring, application deployment and troubleshooting.

Access-related device issues and Hybrid Azure AD joined devices.

Perform Windows feature updates, cumulative updates, driver updates, firmware updates

and operating system upgrades.

Configure and troubleshoot printers, scanners, smartboards, conferencing equipment,

meeting rooms and audio/video devices.

Set up and maintain wired and wireless network connectivity for client devices.

Collaborate with other IT teams and professionals to resolve complex issues.

Provide user guidance for Microsoft 365 applications, Windows features, endpoint security

and corporate IT policies.

Perform hardware replacement, warranty coordination, device lifecycle management,

inventory verification and asset management.

Support executive meetings, conference rooms, and business-critical events by ensuring all

Participate in IT projects involving endpoint modernization, Windows upgrades, Microsoft

Intune implementation, Microsoft 365 migration and endpoint security compliance

Desired Candidate Profile

Requirements

Bachelor’s degree in Computer Science, Information Technology or a related field, with a

minimum of 2 years of experience in IT support.

Strong analytical, problem-solving and troubleshooting skills.

Strong technical knowledge of computer systems, hardware, operating systems and

software.

Experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and

Microsoft Office.

Familiarity with Active Directory, Microsoft Entra ID (Azure AD), Hybrid Azure AD Join,

Windows Autopilot, Windows Update for Business, and Group Policy.

Strong communication and interpersonal skills with a customer-focused approach.

Ability to work independently and collaboratively within a team environment.

Excellent organizational skills with the ability to prioritize multiple tasks and meet

deadlines.

Ability to work under pressure while maintaining a high level of service quality.

Commitment to continuous learning and adopting modern endpoint management