Executive Butler & Guest Relations Leader

AccorHotel; Doha; On-site; QAR 100,000 - 140,000; Full time

Job summary

AccorHotel seeks a seasoned hospitality leader to oversee guest relations, luxury service delivery, and operational excellence in Doha. You will manage guest relations and respond to feedback while maintaining premium standards across departments.

The role requires fluency in English, strong service orientation, and proven ability to lead teams and coordinate luxury events. A commitment to upholding brand quality and fostering a positive work environment is essential.

Qualifications

• Experience in luxury hospitality.
• English fluency.
• Strong guest service focus.

Responsibilities

• Oversee household operations and guest service.
• Manage budget and coordinate events.
• Supervise Guest Relations and Butler teams and ensure guest satisfaction.
• Train staff and uphold quality standards.
• Maintain guest profiles and communication.
• Handle guest complaints professionally.
• Promote a positive work environment.

Skills

Guest service

Budget management

Event coordination

Guest relations

Complaint handling

Staff training

Job description

AccorHotel seeks a seasoned hospitality leader to oversee guest relations, luxury service delivery, and operational excellence in Doha. You will manage guest relations and respond to feedback while maintaining premium standards across departments.

The role requires fluency in English, strong service orientation, and proven ability to lead teams and coordinate luxury events. A commitment to upholding brand quality and fostering a positive work environment is essential.