ERP Transformation Lead: Retail Front of House

Advanced Search; Doha; On-site; QAR 220,000 - 420,000; Full time

Job summary

Qatar Airways Group seeks an ERP Transformation Manager – Retail Front of House to own the Retail Front of House discipline for Project WAHED, including Xstore POS, Xstore Office and XOCS, plus store technology estate. You will manage data, testing, go-live, and post‑go‑live support to ensure a single, consistent customer experience across store and digital channels.

The role requires senior delivery leadership across multi-site deployments, with strong change management, data governance, and

Qualifications

• Bachelor's Degree or equivalent with minimum 6 years of related experience.
• Direct experience with Oracle Retail Xstore POS / Xstore Office / XOCS.
• 6+ years in retail store operations or retail technology with POS ownership.
• 5+ years in business transformation and ERP implementations.
• Delivery through full implementation lifecycle in a live trading environment.
• Hands-on test management: design, scripts, data, defects, sign-off.
• Experience leading multi-site rollouts at scale and cross-functional projects.

Responsibilities

• Own Retail Front of House end-to-end from build to steady state for POI platform.
• Lead data migration, cleansing, load validation, reconciliation and sign-off.
• Own Front of House test agenda across integration, UAT, security and testing.
• Develop test scripts and validation approaches to prove store operations.
• Represent Front of House in design authority and change control forums.
• Drive cutover and go-live readiness for stores and hypercare support.

Skills

Stakeholder management

Project management

Test management

Multi-site rollout

Change management

Process mapping

Communication skills

Delivery leadership

Education

Bachelor's Degree or equivalent

Tools

Oracle Retail Xstore

Xstore Office/XOCS

OROB / Order Broker Cloud Service

Job description

Qatar Airways Group seeks an ERP Transformation Manager – Retail Front of House to own the Retail Front of House discipline for Project WAHED, including Xstore POS, Xstore Office and XOCS, plus store technology estate. You will manage data, testing, go-live, and post‑go‑live support to ensure a single, consistent customer experience across store and digital channels.

The role requires senior delivery leadership across multi-site deployments, with strong change management, data governance, and