Electronic Switch & Card Systems Support Specialist

Tanqeeb; Doha; Presencial; QAR 180.000 - 360.000; Jornada completa

Descripción de la vacante

QNB Group in Doha, Qatar, is seeking an experienced professional to manage Electronic Switch systems and related applications, ensuring day-to-day operations, issue escalation, system availability, and disaster recovery simulations.

The role involves maintaining SLAs, supporting audits, risk and compliance, and coordinating with internal teams and vendors to resolve faults while upholding information security and data protection standards.

Formación

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Responsabilidades

• Implements KPIs and best practices for card industry and daily activity.
• Promote cost consciousness, efficiency and productivity to optimise bank benefits.
• Act within the limits of the powers delegated to the incumbent.
• Maintain SLAs with internal units to improve turnaround time.
• Assist customers in queries and provide solutions for bank products.
• Build and maintain strong relationships with related departments to achieve objectives.
• Provide timely data to auditors, Compliance, Financial Control and Risk when required.
• Maintain shift logs and fault reports per procedures.
• Report card issuance issues and coordinate with vendors to resolve faults per SLAs.
• Abide by information security policies for card issuance systems.
• Identify development opportunities and pursue professional development.
• Stay current with developments in the field.
• Comply with AML, CTF, Sanctions, Data Protection, Fraud Control and related policies.
• Understand Three Lines of Defence responsibilities.
• Ensure Conduct Risk-compliant client outcomes.
• Support risk activities and remediation as appropriate.
• Maintain knowledge and qualifications required for the role.
• Complete mandatory training and attend seminars.
• Maintain confidentiality of customer and bank information.
• Uphold QNB's reputation and market leadership.
• Perform other ad hoc duties as instructed.

Educación

Bachelor's degree in Information Technology, Computer Science, or a related field

Descripción del empleo

QNB Group in Doha, Qatar, is seeking an experienced professional to manage Electronic Switch systems and related applications, ensuring day-to-day operations, issue escalation, system availability, and disaster recovery simulations.

The role involves maintaining SLAs, supporting audits, risk and compliance, and coordinating with internal teams and vendors to resolve faults while upholding information security and data protection standards.