QNB3901 - Associate Electronic Switch System Support (Qatarization)

Tanqeeb; Doha; On-site; QAR 180,000 - 360,000; Full time

Job summary

QNB Group in Doha, Qatar, is seeking an experienced professional to manage Electronic Switch systems and related applications, ensuring day-to-day operations, issue escalation, system availability, and disaster recovery simulations.

The role involves maintaining SLAs, supporting audits, risk and compliance, and coordinating with internal teams and vendors to resolve faults while upholding information security and data protection standards.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Responsibilities

• Implements KPIs and best practices for card industry and daily activity.
• Promote cost consciousness, efficiency and productivity to optimise bank benefits.
• Act within the limits of the powers delegated to the incumbent.
• Maintain SLAs with internal units to improve turnaround time.
• Assist customers in queries and provide solutions for bank products.
• Build and maintain strong relationships with related departments to achieve objectives.
• Provide timely data to auditors, Compliance, Financial Control and Risk when required.
• Maintain shift logs and fault reports per procedures.
• Report card issuance issues and coordinate with vendors to resolve faults per SLAs.
• Abide by information security policies for card issuance systems.
• Identify development opportunities and pursue professional development.
• Stay current with developments in the field.
• Comply with AML, CTF, Sanctions, Data Protection, Fraud Control and related policies.
• Understand Three Lines of Defence responsibilities.
• Ensure Conduct Risk-compliant client outcomes.
• Support risk activities and remediation as appropriate.
• Maintain knowledge and qualifications required for the role.
• Complete mandatory training and attend seminars.
• Maintain confidentiality of customer and bank information.
• Uphold QNB's reputation and market leadership.
• Perform other ad hoc duties as instructed.

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Job description

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is responsible for Electronic Switch systems and related applications, including day-to-day operational tasks, issue escalation, system availability, disaster recovery (DR) simulations, certification support, and reporting escalations to E-Payment Management.

Essential Duties & Responsibilities

Shareholder & Financial

• Implements KPI's and best practices for card industry and perform day-to-day activity.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

Customer (Internal & External)

• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Assist customers in all their queries on the Bank's products and seek solutions to their requests.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely and accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Internal (Processes, Products, Regulatory)

• Maintain records of events via shift logs and other standard fault reports as per procedures.
• Report all card issuance issues and communicate with line management, internal departments and vendors to resolve faults as per agreed Service Level Agreements (SLAs).
• Abide by policies and procedures developed for maintaining Information Security for card issuance systems.

Learning & Knowledge

• Proactively identify areas for professional development and undertake development activities.
• Seek opportunities to remain current with developments in the professional field.

Legal, Regulatory & Risk

• Comply with all applicable legal, regulatory and internal compliance requirements, including AML, CTF, Sanctions, Data Protection, Fraud Control, Whistle Blowing and Conflict of Interest policies.
• Understand and effectively perform responsibilities under the Three Lines of Defence principle.
• Ensure good client outcomes in accordance with Conduct Risk requirements.
• Support RCSA, KRI, incident reporting and remediation activities as appropriate.
• Maintain appropriate knowledge and qualifications required for the role.
• Complete all mandatory training requirements.
• Attend mandatory internal and external seminars as instructed by the Bank.

Other Responsibilities

• Ensure high standards of data protection and confidentiality.
• Maintain strict confidentiality concerning customer and internal bank information.
• Maintain high professional standards to uphold QNB's reputation and market leadership.
• Perform all other ad hoc duties and activities requested by management.

Education & Experience Requirements

Education

• Bachelor's degree in Information Technology, Computer Science, or a related field.