Digital Channel Owner

Vodafone Qatar; Qatar; On-site; QAR 80,000 - 110,000; Full time

Job summary

Vodafone Qatar is seeking an experienced digital channel professional to develop and enhance our online touchpoints across web and mobile apps, ensuring continuous improvement of features, services, and customer journeys.

You will lead launch and integration of new digital services, collaborate with UI/UX, Technology and vendor partners, monitor market trends and feedback, and enable commercial teams with digital campaigns.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Strong knowledge of digital platforms, e-commerce systems, and web/mobile technologies.
• Proficiency in analytics tools (Google Analytics, Adobe Analytics) and an understanding of digital performance metrics.
• Agile/Scrum Master, PMP, or PRINCE2 is preferred.

Responsibilities

• Develop and enhance digital channel capabilities, ensuring continuous improvement of features, services, and customer journeys.
• Drive the launch and integration of new digital services, ensuring compliance, scalability, and alignment with Vodafone's digital strategy.
• Collaborate with UI/UX, Technology, and vendor partners to deliver seamless customer experiences across web and app platforms.
• Monitor market trends, competitor activities, and customer feedback to identify opportunities for innovation and service improvement.
• Support commercial teams with digital enablement for offers, campaigns, and new product launches while ensuring operational readiness.
• Provide analysis, insights, and reporting on channel usage, adoption, and performance to guide strategic decisions.
• Own end-to-end digital channel operations, including technical development, performance, and user experience improvements.
• Define and prioritize digital roadmap items in collaboration with Product, Technology, and Commercial stakeholders.
• Make decisions on digital service design, implementation approach, and process improvements to optimize customer experience.
• Manage vendor deliverables and ensure adherence to Vodafone's standards, SLAs, and compliance requirements.

Skills

Digital platforms knowledge

E-commerce systems

Web & mobile technologies

Analytics tools

Digital performance metrics

Agile/Scrum Master

PMP

PRINCE2

Education

Bachelor's degree in Computer Science/Information Technology/Engineering

Tools

Google Analytics

Adobe Analytics

Job description

• - Develop and enhance digital channel capabilities, ensuring continuous improvement of features, services, and customer journeys.
• - Drive the launch and integration of new digital services, ensuring compliance, scalability, and alignment with Vodafone's digital strategy.
• - Collaborate with UI/UX, Technology, and vendor partners to deliver seamless customer experiences across web and app platforms.
• - Monitor market trends, competitor activities, and customer feedback to identify opportunities for innovation and service improvement.
• - Support commercial teams with digital enablement for offers, campaigns, and new product launches while ensuring operational readiness.
• - Provide analysis, insights, and reporting on channel usage, adoption, and performance to guide strategic decisions.
• - Own end-to-end digital channel operations, including technical development, performance, and user experience improvements.
• - Define and prioritize digital roadmap items in collaboration with Product, Technology, and Commercial stakeholders.
• - Make decisions on digital service design, implementation approach, and process improvements to optimize customer experience.
• - Manage vendor deliverables and ensure adherence to Vodafone's standards, SLAs, and compliance requirements.

• - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• - Strong knowledge of digital platforms, e-commerce systems, and web/mobile technologies.
• - Proficiency in analytics tools (e.g., Google Analytics, Adobe Analytics) and an understanding of digital performance metrics.
• - Agile/Scrum Master, PMP, or PRINCE2 is preferred.