Digital Channel Owner

Vodafone; Qatar; On-site; QAR 180,000 - 360,000; Full time

Job summary

Vodafone is looking for a Digital Channel Lead in Qatar to develop and enhance digital channel capabilities across web and app platforms. You will drive launches, collaborate with UI/UX, technology, and vendors, and ensure scalable, compliant services aligned with Vodafone’s digital strategy.

You will monitor trends, support commercial digital enablement, and deliver analytics-informed improvements to customer journeys and performance.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Strong knowledge of digital platforms, e-commerce systems and web/mobile tech.
• Proficient in analytics tools and digital performance metrics.
• Agile/Scrum Master, PMP, or PRINCE2 preferred.

Responsibilities

• Develop and enhance digital channel capabilities and customer journeys.
• Drive launch and integration of new digital services with scalable design.
• Collaborate with UI/UX, Technology and vendors for seamless experiences.
• Monitor market trends and feedback to drive innovation and improvements.
• Support commercial teams with digital enablement for offers and campaigns.
• Provide analysis and reporting on channel usage to guide decisions.
• Own end-to-end digital channel operations including development and UX.
• Define and prioritize digital roadmap with Product, Technology and Commercial Stakeholders.
• Make decisions on service design and process improvements for customer experience.
• Manage vendor deliverables and ensure adherence to Vodafone’s standards and SLAs.

Skills

Digital channel management

Web & mobile platforms

Analytics mindset

Agile/Scrum

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field

Tools

Google Analytics

Adobe Analytics

Job description

Job Description

• Develop and enhance digital channel capabilities, ensuring continuous improvement of features, services, and customer journeys.


• Drive the launch and integration of new digital services, ensuring compliance, scalability, and alignment with Vodafone’s digital strategy.


• Collaborate with UI/UX, Technology, and vendor partners to deliver seamless customer experiences across web and app platforms.


• Monitor market trends, competitor activities, and customer feedback to identify opportunities for innovation and service improvement.


• Support commercial teams with digital enablement for offers, campaigns, and new product launches while ensuring operational readiness.


• Provide analysis, insights, and reporting on channel usage, adoption, and performance to guide strategic decisions.


• Own end-to-end digital channel operations, including technical development, performance, and user experience improvements.


• Define and prioritize digital roadmap items in collaboration with Product, Technology, and Commercial stakeholders.


• Make decisions on digital service design, implementation approach, and process improvements to optimize customer experience.


• Manage vendor deliverables and ensure adherence to Vodafone’s standards, SLAs, and compliance requirements.

Job Description

• Develop and enhance digital channel capabilities, ensuring continuous improvement of features, services, and customer journeys.


• Drive the launch and integration of new digital services, ensuring compliance, scalability, and alignment with Vodafone’s digital strategy.


• Collaborate with UI/UX, Technology, and vendor partners to deliver seamless customer experiences across web and app platforms.


• Monitor market trends, competitor activities, and customer feedback to identify opportunities for innovation and service improvement.


• Support commercial teams with digital enablement for offers, campaigns, and new product launches while ensuring operational readiness.


• Provide analysis, insights, and reporting on channel usage, adoption, and performance to guide strategic decisions.


• Own end-to-end digital channel operations, including technical development, performance, and user experience improvements.


• Define and prioritize digital roadmap items in collaboration with Product, Technology, and Commercial stakeholders.


• Make decisions on digital service design, implementation approach, and process improvements to optimize customer experience.


• Manage vendor deliverables and ensure adherence to Vodafone’s standards, SLAs, and compliance requirements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.


• Strong knowledge of digital platforms, e-commerce systems, and web/mobile technologies.


• Proficiency in analytics tools (e.g., Google Analytics, Adobe Analytics) and an understanding of digital performance metrics.


• Agile/Scrum Master, PMP, or PRINCE2 is preferred.