Digital Channel Architect & Experience Lead

Vodafone

Qatar

On-site

QAR 180,000 - 360,000

Full time

2 days ago

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Job summary

Vodafone is looking for a Digital Channel Lead in Qatar to develop and enhance digital channel capabilities across web and app platforms. You will drive launches, collaborate with UI/UX, technology, and vendors, and ensure scalable, compliant services aligned with Vodafone’s digital strategy.

You will monitor trends, support commercial digital enablement, and deliver analytics-informed improvements to customer journeys and performance.

Qualifications

Bachelor’s degree in Computer Science or related field.
Strong knowledge of digital platforms, e-commerce systems and web/mobile tech.
Proficient in analytics tools and digital performance metrics.
Agile/Scrum Master, PMP, or PRINCE2 preferred.

Responsibilities

Develop and enhance digital channel capabilities and customer journeys.
Drive launch and integration of new digital services with scalable design.
Collaborate with UI/UX, Technology and vendors for seamless experiences.
Monitor market trends and feedback to drive innovation and improvements.
Support commercial teams with digital enablement for offers and campaigns.
Provide analysis and reporting on channel usage to guide decisions.
Own end-to-end digital channel operations including development and UX.
Define and prioritize digital roadmap with Product, Technology and Commercial Stakeholders.
Make decisions on service design and process improvements for customer experience.
Manage vendor deliverables and ensure adherence to Vodafone’s standards and SLAs.