Digital Platform Operation Specialist

Vodafone; Doha; On-site; QAR 437,000 - 655,000; Full time

Job summary

Vodafone Doha is seeking a Product Owner to drive enterprise portals, web journeys and chatbots across business onboarding, account and service management with a focus on customer value and self-service. You will translate requirements into user stories, lead backlog refinement, and coordinate testing and release readiness in close collaboration with Delivery, Design, Content and Sales teams.

The role requires experience in Agile delivery, roadmap planning, analytics and stakeholder management

Qualifications

• Bachelor’s degree in IT, Engineering, Business or related discipline or equivalent experience.
• Experience in product ownership across enterprise portals, websites or conversational platforms.
• Expertise in Agile delivery, roadmap planning and backlog management.
• Experience in enterprise self-service, Web journeys and Chatbot integrations.
• Customer research, analytics and experimentation.
• Stakeholder management in telecommunications or service-led business.

Responsibilities

• Own product roadmaps and backlogs; prioritize features, enhancements and defects.
• Lead Enterprise Portal journeys for onboarding, account and service management, billing, payments and support.
• Own Web journeys for discovery, lead capture, acquisition and self-service; improve usability and conversion.
• Own Chatbot journeys, intents and knowledge; improve answer quality and task completion.
• Translate requirements into user stories and acceptance criteria; oversee testing and release readiness.

Skills

Product ownership

Enterprise portals

Web journeys

Chatbot integrations

Agile delivery

Backlog management

Stakeholder management

Customer research

Analytics

Education

Bachelor’s degree in IT/Engineering/Business

Job description

• Own product roadmaps and backlogs; prioritize features, enhancements and defects based on customer value, business impact, effort and dependencies.
• Lead Enterprise Portal journeys for business onboarding, account and service management, billing, payments and support, partnering with Enterprise Business to increase adoption and self-service.
• Own Web journeys for discovery, lead capture, acquisition and self-service; improve usability, accessibility and conversion with Design, Content, Marketing and Sales.
• Own Chatbot conversational journeys, intents, knowledge and integration priorities; improve answer quality, task completion and resolution, with effective escalation to Customer Care.
• Translate requirements into user stories and acceptance criteria; lead backlog refinement with delivery teams, coordinate dependencies, oversee user acceptance testing and approve business release readiness. Use analytics and feedback to improve outcomes; coordinate service issues and compliance with accountable teams.

Job Description

• Own product roadmaps and backlogs; prioritize features, enhancements and defects based on customer value, business impact, effort and dependencies.
• Lead Enterprise Portal journeys for business onboarding, account and service management, billing, payments and support, partnering with Enterprise Business to increase adoption and self-service.
• Own Web journeys for discovery, lead capture, acquisition and self-service; improve usability, accessibility and conversion with Design, Content, Marketing and Sales.
• Own Chatbot conversational journeys, intents, knowledge and integration priorities; improve answer quality, task completion and resolution, with effective escalation to Customer Care.
• Translate requirements into user stories and acceptance criteria; lead backlog refinement with delivery teams, coordinate dependencies, oversee user acceptance testing and approve business release readiness. Use analytics and feedback to improve outcomes; coordinate service issues and compliance with accountable teams.

Qualifications

• Bachelor’s degree in IT, Engineering, Business or a related discipline, or equivalent relevant professional experience.
• Must have experience in product ownership across enterprise portals, websites or conversational platforms.
• Expertise in Agile delivery, roadmap planning and backlog management.
• Experience in enterprise self-service, Web journeys and Chatbot integrations.
• Customer research, analytics and experimentation.
• Stakeholder management, preferably in telecommunications or a service-led business.