Core Banking Transformation – Operations SME (Business Analyst)

LTM; Doha; On-site; QAR 300,000 - 540,000; Full time

Job summary

LTM is hiring a Core Banking Transformation – Operations SME (Business Analyst) to bridge back office operations, vendor teams and technical programs during the Temenos rollout. The role covers requirements management, data migration support and testing coordination across accounts, deposits, financing and payments in a banking context.

The ideal candidate has 7–10 years in Temenos-based programs and client-facing experience in the Middle East, with a focus on Islamic banking operations and

Qualifications

• Temenos Core Banking transformation experience in large programs.
• 7–10 years in Middle East retail and corporate Islamic banking operations.
• Client-facing business analyst / SME with vendor interaction.

Responsibilities

• Elicit needs and translate them into BRDs and vendor specifications.
• Manage scope and prevent creep while aligning with program goals.
• Coordinate with vendors and business users for sign-off on documentation.
• Map future workflows and align with new Temenos module architecture.
• Support data migration, validation and reconciliation activities.
• Lead UAT, triage defects, and negotiate workarounds with stakeholders.
• Contribute to change management and training content.

Skills

Temenos Core Banking

Business Analysis

Requirements Management

Vendor Liaison

Data Mapping

UAT Coordination

Change Management

Job description

Core Banking Transformation – Operations SME (Business Analyst)

Job Purpose:

Retail & Corporate Banking Operations SME, will serve as the critical bridge between back office operations stakeholders, technical program teams, and vendors participating in the T24 banking transformation program for all functional areas relating to operations covering products (accounts, deposits, financing, and payments) & processes. Below is an outline of their roles and responsibilities:

Requirements Management:

• Elicit Needs: Participate in workshops to gather requirements from business users.
• Translate Requirements: Convert business needs into specifications for vendors.
• Standardize Documentation: Create clear Business Requirement Documents (BRDs), review FSDs prepared by vendors, present and discuss documentation with business users and facilitate documentations sign off by all impacted functions of the bank.
• Manage Scope: Prevent scope creep by verifying requests against program scope and goals

Vendor Liaison & Evaluation:

• Gap Analysis: Compare out-of-the-box Transact features with bank requirements.
• Clarify Queries: Act as the single point of contact for vendor questions and clarifications.
• Validate Deliverables: Ensure vendor deliverable match agreed-upon business logic.

Target Operating Model (TOM):

Liaise and coordinate with representatives and key business users from various functions of the bank to:

• Map Processes: Document future ("To-Be") workflows.
• Align Processes: Align bank operations with the new modules architecture.

Define Rules: Establish system data validation and accounting rules.

Data Migration Support:

• Data Mapping: Map Transact legacy modules data to the new Temenos modules implemented.
• Clean Data: Define business rules for data cleansing and validation and coordinate with respective bank’s departments for data cleansing.
• Reconcile Balances: Verify financial balances match exactly post-migration.

Testing & Quality Assurance:

• Design Scenarios: Support Test Vendor preparing test cases, review outcome and liaise with business users for test cases review & acceptance
• Coordinate UAT: Lead business users through day-in-the-life testing cycles.
• Manage Defects: Participate in triaging of software bugs, defend requirements (argue against vendors claims for change requests), reference signed-off Business Requirement Documents (BRDs) to prove the vendor's liability, negotiate workarounds with key business users by proposing operational manual workarounds if a vendor fix will take too long and delay go-live.

Change Management & Training:

• Assess Impact: Identify how system changes impact daily branch and back-office operations.
• Create Content: Develop user manuals, FAQs, and standard operating procedures (SOPs).
• Training Content: Support training content preparation, review and validate material produced.
• Support Training: Participate in Vendor "Train-the-Trainer" sessions and provide input and expert advise.

Required Experience:

• Temenos Core Banking Background: Minimum of 7–10 years of prover experience in large-scale Temenos core banking transformation / modernization programs, acting as client facing business analyst / SME
• Functional Experience: Minimum 7-10 years of experience in Middle East with regards to Retail & Corporate Islamic Banking operations covering accounts, deposits, financing, and payments.

Temenos Islamic AA & Payment Hub:

a) Certified Consultant) b) Minimum 5 years of experience in Islamic AA and TPH implementations