Concierge Supervisor

Four Seasons Hotel; Doha; On-site; QAR 140,000 - 190,000; Full time

Job summary

The Four Seasons Resort & Residences is seeking a Concierge Supervisor to join our luxury team in Doha. You will handle guest interactions with the highest hospitality standards, resolve inquiries, and anticipate guest needs while coordinating access for vendors and visitors to ensure seamless service across resort and residence operations.

Ideal candidates bring 2–4 years in a luxury property concierge role, fluent English, strong knowledge of local attractions, and the ability to multi-task

Qualifications

• 2–4 years of luxury property or hotel concierge experience.
• Knowledge of the city, activities and restaurants.
• Willing to experience various venues to gain knowledge.
• Able to multi-task in a high-volume environment with multiple systems.
• Excellent English written and verbal grammar.
• Arabic speaker is an advantage.

Responsibilities

• Handle guest interactions with high hospitality and respond to special requests.
• Resolve resort and residence inquiries about hours, events, directions, etc.
• Process packages, faxes, messages and mail accurately and timely.
• Manage access for vendors, contractors and visitors with proper authorization.
• Update information on local attractions and coordinate tickets and reservations.
• Assist with pre-arrival planning and guest preferences.

Skills

Concierge experience

City knowledge

Multi-tasking

English proficiency

Arabic language

Job description

Job Description

The Four Seasons Resort amp Residences is looking for Concierge Supervisor to join our talented team. Don t miss this unique opportunity to join our team and be part of the world s leading luxury hotel company.

Essential Functions

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Resolves resort and residence complaints; assists residents in all inquiries in connection with residence hotel resort services (hours of operations, key residence hotel personnel, in-house events, directions, etc.).
• Responds to all resident requests in an accurate and timely manner, making recommendations based on local knowledge and residence practices.
• Processes packages, faxes, messages and mail which may be either outgoing or incoming in an accurate and timely manner.
• Stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers, assists retrieval of resident’s vehicles if requested.
• Manages and provides access to the building’s & units with all vendor contractor homeowners service providers and visitors after previous authorization received, assists with vendor contractor scheduling, verifies identity and provides appropriate residence access for vendor contractors and homeowners service providers; controls entry doors and elevator lift access.
• Ensures that collateral and information for vendors, restaurants, museums, attractions, maps and other local attractions are updated and current; is knowledgeable about local activities and establishes close relationships with vendors in these areas to provide information on transportation, ticketing and reservations for residents.
• Has the ability to fill all reasonable in‑house guest requests or requirements, anticipate needs, respond to all guest complaints, record such in a timely manner and take action when needed.
• Executes tasks for residents in accordance with procedures, with an emphasis on accuracy and proper follow‑up.
• Works with guests pre‑arrival and in‑house to ascertain preferences and provide insightful recommendations.
• Conducts pre‑arrival process to contact all future guests to arrange services including but not limited to shipping packages, various transportation methods and researching different vendors and service providers.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner; interactions with guest will be in person, phone, FS Chat and by email.
• Communicates with internal personnel and departments via radio, Hotsos and phones; chats guests via messenger application and utilizes Four Seasons guest recognition program Concierge system to track all requests and Opera to ensure proper billing.
• Assures that desk collateral and information for restaurants, activities, attractions, maps and other local attractions are updated and current; knows what activities are available in the Valley and establishes close contacts with vendors in these areas to provide information, ticketing and reservations for guests.
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services, lobby coverage and phone coverage for Core.

Preferred Qualifications and Skills

• Preferred at least 2-4 years of experience in a luxury property or hotel in Concierge responsibilities.
• Knowledge of the city, activities, and restaurants.
• Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues.
• Works harmoniously and professionally with co-workers and supervisors.
• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select / assign rooms for arriving guests, and restaurant / activity / spa reservation systems.
• Excellent English written and verbal grammar and composition skills.
• Arabic speaker is an advantage.