Call Center Agent

B2C Solutions WLL; Doha; On-site; QAR 50,220 - 89,280; Full time

Job summary

B2C Solutions WLL in Doha seeks a capable customer service professional to handle student enquiries across phone, email, chat and social channels. You will verify identities, provide accurate information, and log all interactions in the service system.

The role requires a bachelor’s degree, bilingual Arabic/English proficiency, and strong communication skills. Familiarity with CRM tools and typing speed of 15 WPM is preferred.

Qualifications

• Bachelor’s degree mandatory.
• Fluent in Arabic and English (read, write & speak).
• IELTS 5.0 or TOEFL / English-medium education acceptable.
• Good knowledge of Microsoft Office.
• Excellent customer service and communication skills.
• Experience with Contact Center/CRM systems (Cisco Contact Center, HP Service Manager, Live Chat, Microsoft Teams is an advantage).
• Minimum typing speed of 15 WPM.
• Valid QID/Visa with immediate availability preferred.

Responsibilities

• Respond to student enquiries via telephone, email, live chat, WhatsApp, Telegram, and social media.
• Provide accurate information and verify student identity.
• Record and update enquiries in the service management system.
• Escalate unresolved cases to the appropriate department.

Skills

Customer service

Communication

Typing 15 WPM

Microsoft Office

Bilingual Arabic/English

English proficiency tests

Education

Bachelor’s degree

Tools

Cisco Contact Center

HP Service Manager

Live Chat

Microsoft Teams

Job description

Overview

Minimum 2 years of experience in the following areas: Contact Center, Customer Service, Student Services, Student Affairs, Admissions, Registration, Helpdesk, Front Office, and Education Sector.

Responsibilities

• Respond to student enquiries via telephone, email, live chat, WhatsApp, Telegram, and social media.
• Provide accurate information and verify student identity.
• Record and update enquiries in the service management system.
• Escalate unresolved cases to the appropriate department.

Qualifications

• Bachelor’s degree (mandatory).
• Fluent in Arabic and English (read, write & speak).
• IELTS 5.0 (or equivalent) or TOEFL / English-medium education acceptable.
• Good knowledge of Microsoft Office.
• Excellent customer service and communication skills.
• Experience with Contact Center/CRM systems (Cisco Contact Center, HP Service Manager, Live Chat, Microsoft Teams is an advantage).
• Minimum typing speed of 15 WPM.
• Valid QID/Visa with immediate availability preferred.