IVR / HCS Operation Support Engineer

Anotech; Doha; On-site; QAR 180,000 - 240,000; Full time

Job summary

A leading technology solutions provider in Qatar is seeking a skilled professional to participate in 24x7 operations support. The role requires a Bachelor’s degree in Electronics, Telecommunications, or Computer Science, along with 3-4 years of experience in IP Telephony and a strong understanding of network design and voice gateway configurations. Candidates should also be familiar with SQL Server and quality management in contact centers. This position is crucial for maintaining efficient communication operations.

Qualifications

• Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing.
• Understanding of Network Design / Call routing / PRI / BRI.
• Basic understanding of IP-Networking.
• Knowledge of Telecom Environment & Connectivity & call flows.
• Basic IP networking knowledge.
• Experience with ICM scripting & Call Manager concepts.
• Voice Gateway Configuration.

Responsibilities

• Participate in 24x7 operations support including on-call rotation.
• Attend to incidents reported promptly.

Skills

SQL Server

CVP

Quality Management and Call Recording in contact Center

TP

Conferencing

Education

Bachelor’s degree in Electronics & communication / Telecommunications or computer science

Tools

SQL Server

CVP

Call Manager

Job description

Responsibilities

Participate in 24x7 operations support, including being part of an on-call rotation to promptly attend to incidents reported.

Qualifications And Experience

• Bachelor’s degree in Electronics & communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience.
• Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing.
• Understanding for Network Design / Call routing / PRI / BRI.
• Understanding for Telecom Environment & Connectivity & Call flows.
• Basic understanding for IP -Networking.
• Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP –Telephony.
• Understanding for ICM Scripting & Call manager
• Voice Gateway Configuration.

Skillset

• SQL Server
• CVP
• Quality Management and Call Recording in contact Center.