Butler Service Desk Marriott Hotel Management 07:52

AimGulf; Doha; Presencial; QAR 100.000 - 145.000; Jornada completa

Descripción de la vacante

The St. Regis Doha is seeking a Butler Service Desk associate to join its Front Office team. This role focuses on delivering bespoke service and maintaining the St. Regis standard of timeless glamour with modern sensibility.

You will answer guest requests via telephone, email, chat and in person, coordinate wake-up calls, relay messages, and guide guests to local amenities while upholding confidentiality and brand standards.

Formación

• High school diploma or G.E.D. equivalent.

Responsabilidades

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connect calls to the appropriate extension.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into computer, coordinate with departments, and follow up to ensure satisfaction.
• Provide information about room features, amenities, and local areas of interest.
• Process room service orders and record transactions in the POS system.
• Assist guests with internet access and guestroom entertainment.
• Maintain company policies, professional appearance, and standards.

Conocimientos

Telephone switchboard

Internet & guestroom entertainment

Clear & professional language

Educación

High school diploma

Descripción del empleo

The St. Regis Doha is seeking a Butler Service Desk associate to join their team. This role involves delivering exquisite experiences and bespoke service, consistent with the St. Regis brand’s commitment to timeless glamour and modern sensibility. The position requires maintaining confidentiality of proprietary information and protecting company assets while working within a global team.

Key Responsibilities:

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
• Assist guests with accessing internet and guestroom entertainment.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Experience Required:

• No related work experience.
• No supervisory experience.

Education Qualifications:

High school diploma or G.E.D. equivalent.

Skills Required:

• Telephone switchboard operation
• Internet and guestroom entertainment assistance
• Clear and professional language

Employment / Job Type:

Full Time

Nationality:

Any Nationality

About the Company:

A global hospitality company that manages and franchises hotels, resorts and residences under a wide portfolio of brands. Its Middle East operations offer careers in rooms division, culinary, events, sales, engineering and hotel leadership across luxury, premium and select service properties.

Company Industry:

Hospitality

Department / Functional Area:

Front Office

Closing Date:

Not mentioned (apply as soon as possible)