Lobby Ambassador

St. Regis Hotels & Resorts; Doha; On-site; QAR 45,000 - 78,000; Full time

Job summary

St. Regis Hotels & Resorts in Doha West Bay is seeking a non-management Front Desk/Guest Services Associate to engage guests and enhance the service experience by activating lobby outlets such as Restaurant & Bar, Front Desk, Business Center and Lounge.

You will respond to guest requests for arrangements, coordinate with other departments, and ensure satisfaction while maintaining professional appearance and adherence to company policies.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.

Responsibilities

• Engage hotel guests to enhance the service experience through activation of lobby outlet services (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge).
• Respond to guest requests for special arrangements or services (transportation, reservations, dry cleaning) and coordinate with appropriate providers.
• Communicate clearly and professionally, follow up to ensure satisfaction, and support other departments as needed.
• Maintain awareness of safety, confidentiality, and company policies; uphold professional appearance and standards.

Education

High school diploma or GED

Job description

Additional Information
Job Number 26129821
Job Category Rooms & Guest Services Operations
Location Doha West Bay, Doha 14435, QatarVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position SummaryEngage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.