Business Analyst

Swan Global Holdings Group; Doha; On-site; QAR 120,000 - 240,000; Full time

Job summary

Swan Global Holdings Group in Doha is seeking an experienced Business Analyst to bridge business and IT, analyzing processes, gathering requirements, and translating needs into system and process improvements across the company. The role focuses on data-driven decision-making within a real estate context and requires strong collaboration with cross-functional teams.

You will work with Property Management, Facility Management, and Finance to optimize workflows, develop BRDs, dashboards, and

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Finance, Engineering, or related field.

Responsibilities

• Elicit and document business requirements from Property Management, Facility Management, and Finance teams.
• Analyze workflows to identify inefficiencies and improvement opportunities.
• Map current and future-state processes to support operational optimization.
• Develop BRDs and functional specifications.
• Ensure alignment between business needs and system capabilities.
• Analyze leasing performance data and revenue metrics to support decision-making.
• Develop dashboards and reports for management visibility.
• Collaborate with IT to implement system improvements.
• Coordinate User Acceptance Testing (UAT) and user training.
• Monitor post-implementation performance and gather feedback.

Skills

Requirements gathering

Data analysis

BI reporting

Process mapping

ERP/PMS systems

Stakeholder communication

Project coordination

Analytical thinking

Documentation

UAT involvement

Education

Bachelor’s Degree in Business Administration or related field

Tools

Yardi

MRI

Odoo

Power BI

Tableau

Job description

We are supporting our client by hiring an experienced Business Analyst to join their team.

Job Purpose Summary:

The Business Analyst is responsible for analyzing business processes, gathering requirements, and translating operational needs into system and process improvements across the company. The role supports data-driven decision-making by analyzing real estate performance metrics and identifying opportunities for efficiency, automation, and optimization. This position acts as a key liaison between business units and IT, ensuring that digital solutions align with operational needs and strategic objectives.

• Requirements Gathering & Process Analysis:
• Elicit and document business requirements from Property Management, Facility Management, and Finance teams.
• Analyze existing workflows to identify inefficiencies and improvement opportunities.
• Map current and future-state processes to support operational optimization.
• Develop functional specifications and business requirement documents (BRDs).
• Ensure alignment between business needs and system capabilities.
• Analyze leasing performance data, including occupancy rates, rental trends, and revenue metrics.
• Generate insights to support strategic and operational decision-making.
• Develop dashboards and reports for management visibility.
• Identify trends, risks, and opportunities.
• Support forecasting and performance tracking initiatives.Systems Optimization & Process Improvement:
• Evaluate and optimize workflows within property management systems (PMS/ERP).
• Identify opportunities for automation, integration, and system enhancements.
• Collaborate with IT teams to implement system improvements.
• Ensure systems support efficient and standardized processes.
• Monitor effectiveness of implemented solutions and recommend refinement.
• Stakeholder Coordination & Documentation:
• Act as the primary liaison between business units and IT teams.
• Translate business needs into clear functional and technical requirements.
• Facilitate workshops and meetings with stakeholders to gather input.
• Prepare detailed documentation, including process maps, use cases, and user stories.
• Ensure clear communication across all project stakeholders.
• Project Support & Change Management:
• Support implementation of new systems, upgrades, and digital initiatives.
• Coordinate User Acceptance Testing (UAT) and ensure system readiness.
• Support user training and adoption of new tools and processes.
• Monitor post-implementation performance and user feedback.
• Contribute to changing management initiatives to ensure smooth transitions.

Skills:

• Technical / Functional Skills:
• Business analysis and requirements gathering.
• Data analysis and reporting (Excel, BI tools).
• Process mapping and workflow optimization.
• Knowledge of property management systems (Yardi, MRI, Odoo, etc.).
• Understanding of ERP, CRM, and system integrations.
• Professional Skills:
• Analytical thinking and problem-solving.
• Strong communication and stakeholder engagement.
• Attention to detail and documentation skills.
• Ability to translate business needs into technical requirements.
• Project coordination and time management.

Education:

Bachelor’s Degree in Business Administration, Information Systems, Finance, Engineering, or similar field.

Certificates:

Preferred Certifications include:

• Certified Business Analysis Professional (CBAP IIBA).
• Entry Certificate in Business Analysis (ECBA IIBA).
• PMI-PBA (Professional in Business Analysis).
• Data analytics or Business Intelligence (BI) certification.

Computer Literacy:

• Proficiency in:
• MS Excel (advanced).
• BI tools (Power BI, Tableau).
• ERP/PMS systems.
• Process mapping tools.

Languages:

Arabic is a plus.

Experience

• 5-7 years of experience in business analysis, data analysis, or process improvement roles.
• Experience in real estate, property management, or ERP environments is preferred.
• Experience in digital transformation or system implementation projects is an advantage.