Store Operations Manager

LVMH; Qatar; On-site; QAR 218,419 - 291,226; Full time

Job summary

LVMH in Qatar is seeking a dedicated individual to manage and inspire a team, ensuring excellent client experiences and operational efficiency. Candidates should have a minimum of 5 to 6 years in operations and at least 2 years in team management.

Responsibilities include coaching staff, maintaining excellent customer service, handling inventory, and following health and safety standards. A bachelor's degree is required, with proficiency in MS Office and knowledge of operations.

Qualifications

• Minimum 2 years experience in team and people management.
• Minimum 5 to 6 years experience in operations.
• Advanced knowledge in health and safety procedures.
• Intermediate product knowledge.

Responsibilities

• Provide support to the team ensuring client satisfaction.
• Encourage team to follow established policies and procedures.
• Coordinate with supply chain to ensure stock levels are controlled.
• Maintain a safe working environment for clients and team members.
• Oversee team annual leave and liaise with store director.

Skills

Team management

Problem solving

Decision-making

Customer service

Communication

Education

Bachelor's degree

Tools

MS Office

Oracle BI

Job description

You will excel and enjoy this position if you are ready to actively handle the following missions.

Client Experience

• Provide support to the team in difficult situations ensuring client satisfaction.
• Provide extensive coaching and training to assist the team in meeting all operational KPIs.
• Take over floor leadership segments and ensure the floor is always managed and covered.
• Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
• Inspire the team to use digital tools to deliver a customized service.
• Maintain and enforce quality customer service and resolve customer service complaints.
• Ensure stock levels and merchandising are accurate and consistent to avoid an out-of-stock situation for the customer.

Sales

• Inspire the team in achieving operational KPI(s) and educate them on how operational KPIs will contribute towards commercial KPIs; create improvement plans to drive them.
• Reinforce sales policies and techniques established at the Sephora University with all team members.
• Ensure adequate stock to drive the sales target among selective exclusive and Sephora Collection.
• Ensure adequate beauty tools to achieve the desired market share for services.
• Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
• Create disruptive internal competitions to motivate the team and boost the achievements.

Operations

• Apply the policies and procedures referring to products, testers, prices, merchandising, other partners, shareholders, helpers, security, etc. according to Sephora standards.
• Contribute to the shop's projection of an excellent image through cleanliness and product restocking.
• Encourage the team to apply and follow established policies and procedures regarding store operations.
• Elevate cash leaders to implement Sephora Attitude while ensuring operational tasks are aligned such as SBP, Mobile POS, gift wrapping and engraving.
• Ensure the BTG area is always kept well and merchandised as per Sephora standards.
• Implement all tools at POS.
• Adhere to return items policy in accordance with audit procedure.
• Maintain PLVs and supply for the cash counter weekly.
• Coordinate excess stock to supply chain team.
• Execute cash operations as per SephoraPedia while ensuring closing/opening procedures and reporting discrepancies.
• Ensure cameras, cash detectors, security tags and sensormatic machines are working in all areas.
• Comply with company audit procedures: shop floor, storage room, shared drive must be maintained as per SephoraPedia and BOM guidelines.
• Control and achieve stock variance tolerance; maintain daily, weekly, monthly, and animation maintenance checklists.
• Oversee supplier invoices documentation and inventory control reports on a weekly and monthly basis.
• All legal documentation must be available in store for random checks.
• Organize all physical documents related to cash audit counting (6 months).
• Coordinate with category managers and supply chain team to ensure stock levels are controlled.
• Maintain the storeroom and allocation of space for stock as per BOM.
• Maintain weekly report on negative stock counts.
• Ensure core operations on SIM are organized as per business requirements and supplier invoices.

People

• Inspire the team on business strategy, vision and relevant information through animated briefings, coaching and training.
• Increase team confidence and motivation by praising and giving feedback for their performance; appreciate, recognize and celebrate each success.
• Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the store director.
• Ensure the team attends training and follows up after training is attended.
• Ensure the team is using Axonify as an e‑learning tool; follow up on average training frequency for each team member.
• Ensure an addictive beauty experience through performing monthly assessments.
• Facilitate team monthly meetings to analyze and discuss performance.
• Be responsible for the PCR and PIP process of the entire assigned team.
• Oversee team annual leave and liaise with the store director for final validation according to business needs.
• Train existing and new team members on emergency situations and evacuation safety.

Business

• Provide support to the store director with knowledge of market conditions, competition, client needs, etc.
• Develop and propose short- and long-term strategies to drive top and bottom line brands sales.
• Put in place action plans to boost business and maximize product performance leveraging stock management knowledge.
• Ensure security, cleaning team and contractors are aligned with Sephora guidelines.
• Maintain a safe working environment for clients and team members.
• Identify and analyze key performance indicators such as conversion rate, average basket, market share, etc., and propose action plans accordingly.
• Contribute to all relevant business reports.
• Network with other stores and head office departments and take on area responsibilities.

Store Operations

• Ensure maintenance of store common areas and stock as per Sephora requirement.
• Ensure that the store is checked regularly; if any maintenance is needed, reaction is prompt and effective.
• All window installations, podiums, pop‑ups and animation permits must be requested and installed on time while meeting the set requirements.
• Beauty Hub screens and visuals must be updated per marketing team requirements.
• Maintain a good relationship with all external contractors and counterparts.
• Organize the back office as per new BOM guidelines.

Qualifications

• Minimum 2 years experience in team and people management.
• Minimum 5 to 6 years experience in operations.
• Bachelor’s degree.
• Intermediate product knowledge.
• Advanced knowledge in health and safety procedures.
• Advanced knowledge in operations.
• Programming knowledge and Oracle BI & SIM knowledge is a plus.
• English advanced level; Arabic is a plus.
• Proficient in MS Office.
• Knowledge of cash management principles and/or procedures.
• Problem solving and decision‑making abilities.
• Ability to develop and manage teams and people.
• Organized, structured and process oriented.