Aviation Resource Management System (ARMS) Analyst

Gulf Helicopters; Doha; On-site; QAR 110,000 - 150,000; Full time

Job summary

Gulf Helicopters seeks an Application System Analyst with strong SQL and reporting skills to support Aviation ERP systems. You will handle Level 1 technical/functional support, build complex SQL queries, extract data, and tailor reports for business needs.

You will work with ARMS modules across Operations, EFB on TAB, CMSS, FOSS/LITE, SQMS, ITMS, HFDM, and related systems, ensuring smooth operations and timely issue resolution.

Qualifications

• Engineering degree/diploma in Aviation/Aeronautics is preferred.
• Experience with aviation ERP systems is advantageous.

Responsibilities

• Provide first level system and technical support to end-users.
• Create complex SQL queries and extract information from databases.
• Customize reports to meet business needs for ARMS modules.
• Coordinate with end-users and vendors for change requests and incidents.
• Support EFB hardware issues and basic device integration.

Skills

Aviation domain expertise

SQL

Requirements analysis

Business process modelling

Reporting tools proficiency

L1 support

Education

Engineering Diploma/degree in Aviation/Aeronautics

Tools

Report Builder

Crystal Reports

SQL query building tools

Job description

We are seeking a skilled Application System Analyst specializing in Aviation ERP systems. The candidate must possess good SQL skills and extensive experience with reporting tools such as Report Builder and Crystal Reports. This role involves providing Level 1 support (technical/functional) to in-house staff, building complex SQL queries, extracting information from databases, and customizing reports to meet business needs.

• Functional Consultant and L1 Support to various ARMS Modules for Operations Function
• ARMS on TAB (EFB) – iPad/Desktop
• ARMS – FOSS/LITE
• ARMS - CMSS
• ARMS – SQMS
• ARMS – ITMS
• ARMS – HFDM

Key Responsibilities and Accountabilities

ARMS System Modules and ARMS on TAB (EFB) – ROLES & RESPONSIBILITIES

• Responsible for providing first level of system and technical support: troubleshoot end-user reported system relates requests and issues. Classify the issue as appropriate into bug report (br), service request (sr) or change/new request (cr/nr).
• Coordinate with the end-users for the day-to-day reported issues and queries and advise them on the program functions keeping in mind the already implement logic, formulas and procedures.
• Assessment of the crs/nrs from the end-user’s departments and once change is accepted coordinate the change with end-users and vendors through the development as applicable keeping in mind the priority of the Change request.
• Track the crs/nrs across all the phases - scoping, quote approval, uat, release and sign-off As applicable, prepare quick reference/idiot guides and flow charts to simplify the end-users understating of the system process/procedure and training the end-users on the system as may be applicable for job profile/assignment of that end-user.
• Provide subject matter expertise on the various operations functions as per the aviation best practices.
• System access control, master configuration and administration as approved and applicable.
• Liaising with different teams within the vendor’s company and it department in fixing integration related issues of various arms modules
• Provide level 1 support for electronic flight bag (efb) hardware – like ipads, docking station, charging cable, airprint, wi-fi etc. And eliminate it to other teams within the it department for fix if necessary.
• Periodic efb ipad battery health integrity check in accordance with the ci-79 battery health check procedure.
• Review and procure the jeppesen jeppview subscriptions for the ops doha and outstation requirements based on the upcoming outstation bases/new contracts.
• Setting up the efb program in the outstation bases in collaboration with the operations/engineering staff by advising and assisting them with the pre-requisites and training.
• Providing support to operations for flight crewing, rostering roster maintenance and support ops training with the license checks and expiry.
• Completing the master configuration of the crew and a/c in the foss and cmss systems in the event of allocation/reallocation of the crew and a/c to doha or outstation bases and assist the outstation base coordinator and the crew the system training remotely or onsite as may be possible.
• Assisting operations with the client performance report for the monthly billing all resolving all billing related issues with high priority without affecting the billing period.
• Understanding the license checks, document validity and expiry and providing support to operations for flight crewing, rostering, roster maintenance and training record upkeep.
• Taking care of end-users reported issues from doha and outstation departments for hira, audit, rdar, occurrence/meeting manager, mor, mems etc -sqms
• Add/edit exceedance and phase configuration for helicopter flight data monitoring (hfdm) and redetecting the flights/exceedance as applicable based on the request by hfdm manager following the already established procedures of internal change request.

GENERAL AVIATION – SKILL SETS

• Expert-level understanding of aviation domain
• Requirement analysis and business process modelling for user organizations, through meetings, discussions and other requirement elicitation tools
• Solution definition and mapping of customer business process to appropriate processes and functions in the business application (software)
• Prepare process documentation and solution definition reports gap analysis, requirement definition and translation into functional and technical software requirements
• Anchor software implementation roll-out programs, through various phases such as user acceptance testing, user training, data load and cut-over responsibilities include preparation of various artefacts such as training materials, test cases etc. and execution of activities such as conducting training programs, software validations etc provide key user training and support customer to ensure sign off at each milestone as per project plan should have strong business processes understanding in specified domain good communication & presentation skills coordinate with various teams both outside and within GHC for the integration of the various arms modules with upcoming AMOS and sap project.

Performance Indicators

• Numbers of internal customer complaints
• Average time elapsed for problem resolution and assigned tasks
• Percentage of Network up time.
• Percentage of Servers up time.

Communications & Working Relationships

Internal:

• All GHC departments

External:

• Contractors
• Telecom and Broadband agencies

Qualifications, Experience & Skills

Qualifications:

• Engineering Degree/Diploma – Aviation/Aeronautics stream will be an added advantage
• Experience on leading aviation ERP system will be an added advantage

Experience:

• Minimum 5 years of relevant experience