Automation & Systems Support Specialist (Ground Services)

Qatar Airways Group; Doha; On-site; QAR 279,000 - 446,000; Full time

Job summary

Qatar Airways Group is seeking a Systems Support Specialist for Ground Services at Doha. You will be the System Owner and SME for automation platforms, driving digital transformation across airport operations and coordinating with multiple stakeholders to ensure reliability and performance.

The role focuses on implementing automation, improving operational efficiency, and maintaining governance and security across systems like DCS, IATCI, and biometrics.

Qualifications

• Bachelor’s Degree or equivalent required.
• Minimum 5 years of relevant experience.
• Experience with airport services systems (DCS, IATCI, Self-Services, Biometrics).
• Certifications such as PMP and Power BI are preferred.

Responsibilities

• Act as System Owner and SME for Ground Services technology platforms.
• Drive automation initiatives to improve efficiency and compliance.
• Monitor system performance and coordinate incident resolution with vendors.

Skills

System support

Automation

Business analysis

Stakeholder management

Power BI

Education

Bachelor’s Degree or equivalent

Tools

Amadeus Altea

DCS

IATCI

Power BI Data Analyst

Job description

Qatar Airways Group is seeking a Systems Support Specialist for Ground Services at Doha. You will be the System Owner and SME for automation platforms, driving digital transformation across airport operations and coordinating with multiple stakeholders to ensure reliability and performance.

The role focuses on implementing automation, improving operational efficiency, and maintaining governance and security across systems like DCS, IATCI, and biometrics.