Account Manager

Fis QA; Qatar; On-site; QAR 120,000 - 180,000; Full time

Job summary

Fusion Integrated Solutions is seeking an Account Manager to own strategic customer relationships and drive account growth. The role translates customer priorities into coordinated commercial and delivery actions, protecting account health and developing sustainable opportunities across the company’s solution portfolio.

You will develop account plans, build executive relationships, and collaborate with sales, delivery, and partners to grow revenue while maintaining high levels of customer

Qualifications

• 5+ years in B2B account management, customer success, sales, or technology services.
• Fluency in English is mandatory; Arabic is desirable.

Responsibilities

• Develop and execute account plans with stakeholder maps and measurable outcomes.
• Build trusted relationships with customer decision-makers; lead account reviews.
• Identify and develop new opportunities with customers with cross-functional teams.
• Coordinate proposals, renewals, and contract-change inputs to ensure feasible delivery.
• Monitor customer satisfaction, service concerns, and account risks; coordinate resolution.

Skills

Executive-level communication

Strategic relationship building

Forecasting & pipeline management

Cross-functional coordination

Negotiation & presentation skills

Education

Bachelor’s degree in Business, IT, or related field

Tools

CRM software

MS Office

Job description

The Account Manager owns strategic customer relationships and account growth for Fusion Integrated Solutions. The role translates customer priorities into coordinated commercial and delivery actions, protects account health, and develops sustainable opportunities across Fusion Integrated Solutions’ solution portfolio.

Responsibilities

• Develop and execute account plans, including stakeholder maps, growth objectives, renewal actions, risks, and measurable account outcomes.
• Build trusted relationships with customer decision-makers and operational stakeholders; lead structured account reviews and follow up agreed actions.
• Identify, qualify, and develop new opportunities with customers in collaboration with sales, pre-sales, delivery, and partner teams.
• Coordinate proposals, commercial discussions, renewals, and contract-change inputs, ensuring that commitments are clear and delivery is achievable.
• Monitor customer satisfaction, service concerns, commercial performance, and account risks; coordinate timely resolution and escalation.
• Maintain accurate CRM records, pipeline forecasts, account plans, meeting notes, and opportunity documentation.

Candidate Attributes

• Executive-level stakeholder communication and relationship-management capability.
• Commercial awareness with disciplined pipeline, forecast, and account-plan management.
• Ability to coordinate cross-functional teams and balance customer value with delivery feasibility.
• Strong ownership, follow-through, negotiation, and presentation skills

Education and Experience

• Bachelor’s degree in Business, Information Technology, or a related field.
• 5+ years in B2B account management, customer success, sales, or technology services.
• Experience serving enterprise or government customers is preferred.
• Fluency in English is mandatory; Arabic is desirable.