Zero Trust Technical Support Engineer – Enterprise Security

Cloudflare, Inc.; Lisboa; On-site; EUR 45,000 - 65,000; Full time

Job summary

Cloudflare, Inc. is seeking an experienced Technical Support Engineer for Zero Trust to join our Lisbon team. You will work with our largest customers, resolving complex issues and guiding deployment of Cloudflare's Zero Trust services, including Access, Gateway, and Tunnels.

The role requires a minimum of 3 years in support engineering for networking or security, strong troubleshooting and communication skills, and the ability to work weekend shifts in a fast-paced, collaborative environment.

Qualifications

• Minimum 3 years as a Support Engineer or Senior Support Engineer in networking or web security.
• Exceptional troubleshooting and problem-solving abilities; able to simplify complex concepts for customers.

Responsibilities

• Serve as a trusted technical advisor for enterprise customers using Cloudflare Zero Trust.
• Troubleshoot and resolve complex technical issues related to identity, access and network security.
• Communicate with customers via phone, video, chat and tickets in Salesforce.
• Diagnose and remediate configuration and integration challenges with SSO, SAML, and OIDC.
• Create and maintain knowledge base articles and troubleshooting guides.
• Collaborate with Product, Engineering, and Security teams to resolve advanced issues.
• Provide customer feedback to drive product improvements and align with user needs.
• Assist customers in identifying and responding to security incidents using threat intelligence tools.

Skills

Weekend shifts

Three years experience

Troubleshooting

Customer service

Communication skills

Job description

Cloudflare, Inc. is seeking an experienced Technical Support Engineer for Zero Trust to join our Lisbon team. You will work with our largest customers, resolving complex issues and guiding deployment of Cloudflare's Zero Trust services, including Access, Gateway, and Tunnels.

The role requires a minimum of 3 years in support engineering for networking or security, strong troubleshooting and communication skills, and the ability to work weekend shifts in a fast-paced, collaborative environment.