Rental Sales Agent

Europcar; Funchal; Híbrido; EUR 12 000 - 18 000; Tempo integral

Resumo da oferta

A Europcar Mobility Group procura um(a) Rental Sales Agent para apoiar o atendimento ao cliente na área de operações. Este papel de linha de frente envolve acolhimento, gestão de reservas e maximização de oportunidades de venda de serviços adicionais, mantendo um alto padrão de serviço.

O candidato ideal tem experiência em vendas/atendimento, comunicação eficaz e capacidade de trabalhar sob pressão num ambiente acelerado, com foco no cliente e metas. O trabalho é presencial nas estações da rede.

Qualificações

• Experiência anterior em vendas ou atendimento ao cliente é valorizada.
• Capacidade de trabalhar em ambiente dinâmico e orientado para metas.
• Boa comunicação verbal e escrita em ambiente de atendimento ao cliente.
• Sales targets awareness and achievement drive.
• Experience handling transactions with POS systems.

Responsabilidades

• Gerir reservas e processar contratos de aluguer com precisão.
• Cumprir políticas de aluguer e garantir transações tranquilas.
• Identificar oportunidades de venda de serviços adicionais aos clientes.
• Construir relação com clientes e oferecer soluções adequadas às suas necessidades.
• Contribuir para o desempenho de vendas da loja através de abordagens proativas.
• Identify additional services to enhance the rental experience.
• Provide exceptional service and customer satisfaction at all stages of the rental process.
• Support branch operations as requested by management.

Conhecimentos

Habilidades de venda

Comunicação interpessoal

Foco no cliente

Target Driven

Multitask/Organized

Attention to detail

Team Player

Ferramentas

Sistemas POS

Descrição da oferta de emprego

Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Join Our Team as a Rental Sales Agent – Deliver Exceptional Service and Maximize Sales! Are you driven by delivering excellent customer service while achieving sales targets? We’re looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you’ll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry‑level, counter sales role is perfect for individuals who thrive in a fast‑paced environment and are passionate about both service and sales.

Key Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance
• Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions
• Assist customers by identifying any additional services or products that may enhance their rental experience
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process
• Support branch operations by performing additional duties as requested by management

What We’re Looking For:

• Sales Background: Proven sales experience in a dynamic, fast‑paced environment
• Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services
• Strong customer service skills and the ability to communicate professionally
• A sales‑driven attitude with a focus on meeting and exceeding targets
• Ability to work efficiently in a fast‑paced, customer‑focused environment
• Attention to detail and a commitment to providing accurate and timely service
• Ideal Experience Previous experience in a customer‑facing or sales role, ideally in retail, hospitality, or automotive sectors
• Demonstrated ability to achieve or exceed sales targets
• Experience handling transactions and working with point‑of‑sale systems
• Familiarity with rental agreements or similar customer service documentation is a plus

Skills & Competencies

• Excellent interpersonal and communication skills
• Strong sales acumen and persuasive abilities
• High level of professionalism and reliability
• Ability to multitask and stay organized in a busy environment
• Attention to detail and accuracy in all customer interactions
• Team player with a positive, can‑do attitude

Why Join Us?

Be part of a dynamic team that values customer satisfaction and professional growth. Play a key role in enhancing the customer experience while contributing to the company’s success. Enjoy opportunities for career development within a fast‑growing company. If you’re ready to combine your customer service expertise with your sales skills and help us provide the best rental experience possible,

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity.

We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential.

If you need any accommodations or assistance during the application or interview process, please let us know.

Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox‑Rent‑A‑Car®, one of the main players in the car rental market in the US, with a “value for money” positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com

No final do século XIX, o automóvel era um luxo reservado às elites, mas interessa a todos, atraindo multidões: em 1898, realiza‑se em Paris o primeiro salão automóvel. O aluguer de automóveis verá a luz do dia alguns anos mais tarde, do outro lado do Atlântico, mas o seu desenvolvimento será travado pela primeira e depois pela segunda guerras mundiais. No rescaldo da guerra, um empresário parisiense relançou a ideia: “Se não se pode comprar um automóvel, porque não alugá-lo quando se precisa dele?”. O seu nome era Raoul-Louis Mattei e, em 1949, criou “L’Abonnement Automobile”: uma empresa que mais tarde se tornaria na Compagnie Internationale Europcars, depois Europcar. A sua sede, localizada na 11 rue du Champ de Mars também incluía uma agência de aluguer. O sucesso da empresa foi rápido, uma vez que o aluguer de automóveis respondeu a uma necessidade real. Em 1951, a l'Abonnement Automobile foi a primeira empresa de aluguer de automóveis sem condutor e a sua frota contava com 750 4 CV. Atualmente, o Europcar Mobility Group tem mais de 200.000 veículos em média na sua frota e serve 5 milhões de clientes em mais de 140 países. Mas a visão em que o nosso Grupo foi fundado permanece a mesma, sendo mais relevante e promissora do que nunca, uma vez que estamos a entrar na era da utilização e da economia de partilha!