WordPress Developer

Aura; Lisboa; Remote; EUR 25.000 - 38.000; Vollzeit

Benefits dieser Stelle

Competitive above-market compensation

Flexible time off

Annual team retreats

Monthly wellness allowance

Healthy lunch provided

High-end laptop & equipment setup

Monthly team events

Zusammenfassung

Aura, a remote-first company in Lisbon, is seeking a Customer Experience Specialist to protect people online and guide users through digital-identity challenges. You will be the first contact, turning questions into clarity and building trust through empathetic guidance.

You’ll support users via chat, email, and social channels, translate complex topics, and work with product/engineering to enhance the experience while capturing feedback for improvements.

Qualifikationen

• 2+ years in customer support or a related field.
• Excellent written and spoken communication.
• Experience with digital safety, cybersecurity, or SaaS is a plus.

Aufgaben

• Provide fast, friendly, expert support via chat, email, and social channels.
• Translate complex security topics into simple explanations.
• Collaborate with product, engineering and support to improve UX.
• Capture user feedback and identify improvement opportunities.
• Monitor recurring themes and optimize internal workflows.
• Build trust with users through empathetic, solution-oriented guidance.

Kenntnisse

Empathy

Problem-solving

Communication skills

Adaptability

Tools

Intercom

Zendesk

Notion

Slack

Jobbeschreibung

We’re Hiring:
Customer Experience Specialist

• Lisbon
• May 19,2025
• 1 slots only

About the Role

We’re looking for a Customer Experience Specialist who’s passionate about protecting people online and guiding users through sensitive digital-identity challenges.
You’ll be the first point of contact for customers who rely on us for peace of mind, turning questions into clarity, issues into trust, and every interaction into a safer digital experience.

Your mission is simple: support, guide, and empower our users on their journey to better online security.

What You’ll Do

Provide fast, friendly, and expert support through chat, email, and social channels.

Translate complex digital-identity or security topics into simple, reassuring explanations.

Work closely with product, engineering, and support teams to improve our user experience.

Capture user feedback and identify opportunities to improve tools, features, and processes.

Monitor recurring support themes and help optimize internal workflows to increase efficiency.

Build trust with users by offering empathetic, solution-oriented guidance.

What We’re Looking For

2+ years of customer support, trust & safety, or digital service experience.

Exceptional written and verbal communication skills.

Calm, analytical, and empathetic mindset — especially in sensitive or stressful situations.

Experience with modern tools like Intercom, Zendesk, Notion, Slack, or similar.

Bonus: familiarity with identity theft protection, cybersecurity, or SaaS platforms.

Someone who enjoys turning challenges into positive outcomes and thrives in a fast-moving environment.

Why Join Us?

Work with a mission-driven, remote-first team focused on digital protection.

Make a real impact on customer trust, safety, and user retention.

Grow within a company that values transparency, feedback, and human-first support.

Join a culture where your voice matters, and your work truly helps people stay safer online.

Perks and benefits

Competitive, above-market compensation

Flexible time off

Annual team retreats

Monthly wellness allowance

Healthy lunch provided

High-end laptop & equipment setup

Monthly team events