Website Solutions Clients Support (German language)

Boeva Tech; Lisboa; Presencial; EUR 17 000 - 19 000; Tempo integral

Resumo da oferta

Une entreprise de solutions web recherche un Customer Service Specialist à Lisbonne, où vous fournirez un service exceptionnel aux clients et résoudrez des problèmes techniques. Ce poste requiert une expérience préalable en service client et une maîtrise des langues allemand et anglais. En plus d'un environnement dynamique, des avantages tels que l'assurance santé et un bonus de performance sont offerts.

Serviços

Compensation compétitive

Assurance santé dès le premier jour

Formation complète

Remboisement de frais de voyage jusqu'à 400 EUR

Logement partagé à 280 EUR/mois

Qualificações

• Expérience d'au moins 6 mois en service client ou support technique.
• Anglais (B2) et allemand (C1) indispensables.
• Capacité à travailler sur un horaire tournant 24/7.

Responsabilidades

• Fournir un support exceptionnel aux clients via divers canaux.
• Résoudre les problèmes techniques liés aux solutions web.
• Collaborer avec les équipes internes pour escalader des cas complexes.

Conhecimentos

Communication

Resolução de problemas

Descrição da oferta de emprego

Website Solutions Clients Support (German language)

Job Openings Website Solutions Clients Support (German language)

About the job Website Solutions Clients Support (German language)

Location: Lisbon, Portugal
Language Requirements: Native or C1 German & B2 English
Training Start Dates: 17/07 and 14/08

Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic, multicultural environment? Join us in Lisbon as a Customer Service Specialist for a Website Solutions project!

What You'll Do:

Provide exceptional support to customers via various channels, ensuring a seamless and positive experience.

Troubleshoot technical issues related to website solutions and deliver effective solutions.

Act as a trusted advisor, guiding users through their queries and enhancing their satisfaction.

Collaborate with internal teams to escalate and resolve complex cases efficiently.

What We're Looking For:

Experience: At least 6 months in customer service, tech support, or a similar role (mandatory).

Languages: Fluency in German (C1) and English (B2).

A proactive problem-solver with excellent communication and interpersonal skills.

Ability to work on a 24/7 rotational schedule, including night shifts and two rotating days off.

What We Offer:

Competitive Compensation

Performance Bonus: Up to 180 EUR /month (12 months), 2 160 EUR gross/year

17 548,72 EUR gross/year plus a performance bonus of 2 160 EUR gross/year

Health insurance from Day 1 (free after 6 months of employment).

Opportunity to grow within a leading global organization.

Airfare Reimbursement: Up to 400 EUR (Economy class) at the end of your 6th month.

Accommodation: Shared apartment for up to 12 months at 280 EUR /month (deducted from your payslip, all utilities included).

Comprehensive training program to set you up for success.

Exposure to a multicultural, fast-paced environment with potential career advancement opportunities.

Selection Process:

Application Submission

Profile Validation

Initial Phone Call

Online Assessment

First Interview

Client Interview (if applicable)

Job Offer

Welcome to the Team!

Why Join Us in Lisbon?

Discover the vibrant lifestyle of Lisbon while building a rewarding career. Work with a leading company where your contributions make a real impact.